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Wrong Ip Profile? Fibre1 running at 2mbps!

northy1 — Sat, 30 Jul 2022 20:35:55 GMT

Hi

My Fiber1 has been playing up for the last couple of weeks...i used to get 20mbps (i know - its slow...i live 2 miles from the cabinet - and BT refuse to help me connect to the Cabinet that is 6m from my house thats apparently only for new builds but thats a whole other topic), but recently get around 10mbps and tonight its about 2mbps!

Running a test - seems my IP Profile is just 3mbps?

Can the Mods take a look please - as said, the service has been getting worse and worse for a few weeks, and turns off/on at least once per day

We used to get about 20mbps+.....

PS
i have raised a fault as well....

Thanks!
Northy1

Re: Wrong Ip Profile? Fibre1 running at 2mbps!

gg30340 — Sat, 30 Jul 2022 21:22:37 GMT

If you have raised a fault, report back when you know the out come of that.

Re: Wrong Ip Profile? Fibre1 running at 2mbps!

imjolly — Sat, 30 Jul 2022 21:35:15 GMT

Do you have a calls package able to make and receive calls? If so do you have a dial tone?

Re: Wrong Ip Profile? Fibre1 running at 2mbps!

northy1 — Sat, 30 Jul 2022 22:15:38 GMT

have dial tone but very crackly - rain getting inside line

Re: Wrong Ip Profile? Fibre1 running at 2mbps!

Keith_Beddoe — Sun, 31 Jul 2022 05:05:03 GMT

@northy1

Report a noisy phone line, as that is the cause of the slow broadband.

Once the phone line is fixed, the broadband will recover.

Re: Wrong Ip Profile? Fibre1 running at 2mbps!

TimCurtis — Sun, 31 Jul 2022 08:30:53 GMT

@northy1

An addition to @Keith_Beddoe's advice is to NOT mention broadband , just the noisy line.