This topic

Line stats

freddie5 — Mon, 18 Jul 2022 19:05:28 GMT

Hi, the past few mornings my home phone has been ringing very briefly, just a quick ¼ ring if that makes sense.

Anyway, I checked my speed and it was showing about 6.5 Mbps, so decided to do a restart which brought the speeds upto its normal sort of speed.

I looked at the line stats but noticed my line attenuation at 85db, I'm sure it's never been that high, see image.

Would appreciate someone taking a look and saying if this is good or bad??

Thanks.

Re: Line stats

imjolly — Mon, 18 Jul 2022 19:11:07 GMT

Have you checked your phone line for noise. Dial 17070 option 2. Should be silent and best with corded phone

Have you tried using the test socket?

The attenuation is far to high and surprised you have 26mb connection

Re: Line stats

freddie5 — Mon, 18 Jul 2022 19:17:21 GMT

Only got access to a cordless phone and it's quiet, no crackling or hissing.

Like I say over the weekend the landline phone has been momentarily ringing in the early hours 3, 4, or 5 times maybe??

Re: Line stats

imjolly — Mon, 18 Jul 2022 19:24:21 GMT

The attenuation is far to high and suggests a line problem so I would try using test socket to eliminate a faulty master faceplate and also any internal extension wiring

Re: Line stats

freddie5 — Mon, 18 Jul 2022 19:28:47 GMT

How do I go about testing using the test socket??

My master socket is the 5c type and my broadband is on an extension socket.

Thanks.

Re: Line stats

imjolly — Mon, 18 Jul 2022 19:31:50 GMT

So your hub is not connected to the master socket but using an extension socket?

Re: Line stats

freddie5 — Mon, 18 Jul 2022 19:46:51 GMT

Correct, been like that ever since we had BT installed.

A cable taps into the master socket A and B to a slave socket for the HH6.

Re: Line stats

imjolly — Tue, 19 Jul 2022 07:51:52 GMT

does the ringing noise on your phone cause the broadband connection to drop?

Re: Line stats

freddie5 — Tue, 19 Jul 2022 09:59:21 GMT

Im sorry but it happened between about 4 and 6:30am over the weekend and i was still in bed, so i have no idea.

Although i seem to recall both our phones were (had lost connection) disconnected from the internet, and required us to reconnect??

Also, the ringing tone happens that quick its more of a chirp, its super quick.

Re: Line stats

imjolly — Tue, 19 Jul 2022 11:12:17 GMT

you can tell if broadband connection dropped when problem with phones by checking your connection stats in hub manager and see if there was a reset shown by connection time stat

Re: Line stats

freddie5 — Tue, 19 Jul 2022 11:43:46 GMT

I will have to look later, is there a filter i can put in place in the log to bring up the disconnects??

Like WAN, PPoE or TR69 for example??

Thanks for your continued help.

Re: Line stats

imjolly — Tue, 19 Jul 2022 12:16:18 GMT

if you filter logs 'WAN' that should show disconnects and restarts

Re: Line stats

freddie5 — Tue, 19 Jul 2022 13:44:47 GMT

I think this is what your referring to??

04:22:53, 13 Jul. dsl:VDSL Link Down: duration was 1294694 seconds

05:31:16, 13 Jul. dsl:VDSL Link Down: duration was 4081 seconds

06:52:53, 15 Jul. dsl:VDSL Link Down: duration was 177676 seconds

11:54:37, 15 Jul. dsl:VDSL Link Down: duration was 18082 seconds

02:26:18, 16 Jul. dsl:VDSL Link Down: duration was 52193 seconds

03:06:50, 16 Jul. dsl:VDSL Link Down: duration was 2410 seconds

03:19:34, 16 Jul. dsl:VDSL Link Down: duration was 742 seconds

03:41:33, 16 Jul. dsl:VDSL Link Down: duration was 1296 seconds

03:56:37, 16 Jul. dsl:VDSL Link Down: duration was 861 seconds

04:04:40, 16 Jul. dsl:VDSL Link Down: duration was 460 seconds

04:19:51, 16 Jul. dsl:VDSL Link Down: duration was 889 seconds

04:39:56, 16 Jul. dsl:VDSL Link Down: duration was 1182 seconds

04:59:11, 16 Jul. dsl:VDSL Link Down: duration was 1133 seconds

05:31:12, 16 Jul. dsl:VDSL Link Down: duration was 1898 seconds

05:44:20, 16 Jul.dsl:VDSL Link Down: duration was 766 seconds

06:01:42, 16 Jul. dsl:VDSL Link Down: duration was 1019 seconds

06:09:47, 16 Jul. dsl:VDSL Link Down: duration was 462 seconds

06:31:54, 16 Jul. dsl:VDSL Link Down: duration was 1305 seconds

06:42:17, 16 Jul. dsl:VDSL Link Down: duration was 600 seconds

07:29:20, 16 Jul. dsl:VDSL Link Down: duration was 2800 seconds

07:48:51, 16 Jul. dsl:VDSL Link Down: duration was 1144 seconds

08:21:10, 16 Jul. dsl:VDSL Link Down: duration was 1916 seconds

08:49:29, 16 Jul. dsl:VDSL Link Down: duration was 1676 seconds

02:24:40, 17 Jul. dsl:VDSL Link Down: duration was 63290 seconds

08:02:25, 17 Jul. dsl:VDSL Link Down: duration was 20243 seconds

19:31:44, 18 Jul. dsl:VDSL Link Down: duration was 127738 seconds (this was me i think when i realised my speed was about 7.5Mbps so decided to do a reboot)

Re: Line stats

freddie5 — Tue, 19 Jul 2022 13:47:23 GMT

Re: Line stats

imjolly — Tue, 19 Jul 2022 13:54:03 GMT

that looks like 19 disconnections on the 16/7 in space of 6hrs

there is a problem with your connection and more likely your line

Re: Line stats

freddie5 — Tue, 19 Jul 2022 14:01:32 GMT

Whats the best way of getting this sorted as i feel talking to BT on the phone all they'll do is run a few checks and say all is fine??

Is there no one on here who can step in and help, as im sure ive had help before off a mod??

Re: Line stats

imjolly — Tue, 19 Jul 2022 14:17:11 GMT

report a phone fault to 151 and explain you have had 19 drops in connection in just a few hours

Re: Line stats

freddie5 — Thu, 21 Jul 2022 10:58:28 GMT

I have an engineer coming this afternoon, BT sent me a text message saying that they had seen me doing speed checks and line tests online and there was indeed a fault and then text me available appointment times.

Still dropping connection according to my hub stats, although the phone "chirp" has stopped (whilst im at home anyway).

Thanks for your help, ill report back later just in case anyones interested.

Re: Line stats

freddie5 — Tue, 02 Aug 2022 09:31:11 GMT

So, a really helpful engineer came and diagnosed the problem to a faulty master socket.

He moved the position of the master socket and rewired it all, including my home phone extension, and have to say, its a million times neater then the original fitting by an Openreach sub contractor.

Funny thing is the stats are no different to before except no disconnections or random chirps from the home phone.

Speed is about 4Mbps down too??

Re: Line stats

imjolly — Tue, 02 Aug 2022 09:54:39 GMT

sounds like a big improvement in connection at least now stable. can you post current hub stats