https://community.bt.com/t5/BT-Fibre-broadband/Home-Move-and-Engineer-Visit/m-p/2243958#M338960 <P>If the LOS, Loss of Signal Light is on then you definitely need an Engineers visit as that means there’s a fault somewhere.</P> Tue, 02 Aug 2022 20:02:51 GMT Starwire 2022-08-02T20:02:51Z https://community.bt.com/t5/BT-Fibre-broadband/Home-Move-and-Engineer-Visit/m-p/2243878#M338944 <P>Hi</P><P>So I started my home move process yesterday and I am moving into a flat which already has FTTP from OpenReach and the flat has ONT installed. Both LOS on PON lights are static and on. However OR told BT I still need engineer for a Ethernet fault. Anyone had this?&nbsp;</P><P>Previous occupiers had working BT Fiber before they left last month.</P><P>&nbsp;</P> Tue, 02 Aug 2022 10:38:16 GMT https://community.bt.com/t5/BT-Fibre-broadband/Home-Move-and-Engineer-Visit/m-p/2243878#M338944 nekromantik 2022-08-02T10:38:16Z https://community.bt.com/t5/BT-Fibre-broadband/Home-Move-and-Engineer-Visit/m-p/2243958#M338960 <P>If the LOS, Loss of Signal Light is on then you definitely need an Engineers visit as that means there’s a fault somewhere.</P> Tue, 02 Aug 2022 20:02:51 GMT https://community.bt.com/t5/BT-Fibre-broadband/Home-Move-and-Engineer-Visit/m-p/2243958#M338960 Starwire 2022-08-02T20:02:51Z