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Fibre 2 But 55/10 Profile

Anonymous — Mon, 08 Aug 2022 12:49:57 GMT

I seem to have a similar issue . I'm on Fibre 2 but was previously only able to get 50mb. Openreach seem to have made improvements & I now see a potential 64mb at my router & on the DSL Checker, but I appear to be capped on a 55mb profile. I've just given up on 150 after the call was on hold so long the batteries in my DECT phone gave up! Any chance you could take a look please?

Re: Fibre 2 But 55/10 Profile

DavidM — Mon, 08 Aug 2022 12:51:10 GMT

Hi @Anonymous and thanks for posting.

I'll be happy to check if there's anything we can do to help. I'll drop you a private message now so you can send over your details.

Cheers

David

Re: Fibre 2 But 55/10 Profile

licquorice — Mon, 08 Aug 2022 12:53:04 GMT

But as you can see from the checker, you are actually receiving 64.58Mbps as of today. That is an actual measured speed, not an estimate.

Re: Fibre 2 But 55/10 Profile

Anonymous — Wed, 10 Aug 2022 15:54:29 GMT

Thanks to @DavidM & @PaddyB for sorting this. 👍

Re: Fibre 2 But 55/10 Profile

licquorice — Wed, 10 Aug 2022 15:56:42 GMT

Can you say what the answer was. Seems odd that the checker was showing a higher actual speed than you were receiving.

Re: Fibre 2 But 55/10 Profile

Anonymous — Wed, 10 Aug 2022 16:06:35 GMT

@licquoricewrote:
Can you say what the answer was. Seems odd that the checker was showing a higher actual speed than you were receiving.

The profile was indeed capped on 55/10 & @PaddyB kindly put through an order to lift it. So presumable the observed speed is what the line is capable of rather than actual throughput. I had a noisy line fault a couple of months back & the checker started reporting faster observed speeds shortly after that was resolved.

As an aside, I can't mark it as solved due to the following error:

Authentication failed for the action you are trying to do. This failure could be due to your browser not supporting JavaScript, JavaScript not being enabled, or trying to use the action URL directly in the browser address bar instead of clicking the link on the page.

Re: Fibre 2 But 55/10 Profile

RobbieMac — Wed, 10 Aug 2022 16:28:13 GMT

Hi @Anonymous

Thanks for posting back.

I am really pleased to see that @PaddyB was able to help you get this sorted. I'll let him know you've posted back.

We're aware of the error that's happening when trying to mark posts as the accepted solution and it's being looked into.

Thanks,

Robbie