This topic

One for the mods? Misleading and incorrect claims by trooli broadband

FrustratedCustomer68 — Tue, 09 Aug 2022 15:50:54 GMT

I've received a multi-page communication from trooli, addressed to The Occupier of my property, advertising Full Fibre broadband.

Several misleading claims are being made and I think someone from BT should investigate and perhaps involve Ofcom.

I tried to attach a scan of the worst page, but there is a ludicrously low size limit of 333kb, so anyone who wants to see it will have to PM and then e-mail me . Anyway, the incorrect claims made are:

1. That ' . . . old copper phonelines are used (and shared) to the properties.'. This is untrue because while a copper pair contained within the cable that serves a customer's premises will typically be connected, at a DP, to a pair within a multi-pair copper cable, each customer premises always has at least one dedicated copper pair between the premises and the PCP.

2. That with FTTC, fibre cables 'stop halfway' between and exchange and a customer's premises. They do of course stop part-way, but seldom if ever half-way.

3. That 'having your own dedicated Full Fibre connection means that you get consistent, reliable, guaranteed speeds day and night'. This is almost certainly untrue because there will surely be overbooking of bandwidth in the core network. In the early days following rollout the core will be lightly loaded but as more users are enabled there is likely to be contention, albeit variable, and depending on aggregate usage.

Re: One for the mods? Misleading and incorrect claims by trooli broadband

VeteranISPUser — Tue, 09 Aug 2022 15:57:09 GMT

Hi @FrustratedCustomer68 Why should BT investigate? What is special about BT and not all the other ISPs like Sky, TalkTalk etc.?

Re: One for the mods? Misleading and incorrect claims by trooli broadband

Starwire — Tue, 09 Aug 2022 17:36:13 GMT

The only Copper Lines that were shared were those on a DACS.

Unlike GPON FTTP Networks where 32 Customers share a Single Fibre all the way back to the Head End.

Re: One for the mods? Misleading and incorrect claims by trooli broadband

pippincp — Tue, 09 Aug 2022 18:01:59 GMT

This has nothing to do with BT or OFCOM. Perhaps you may wish to report it to the ASA.

https://www.asa.org.uk/make-a-complaint.html

Re: One for the mods? Misleading and incorrect claims by trooli broadband

licquorice — Tue, 09 Aug 2022 18:09:04 GMT

@Starwire wrote:

The only Copper Lines that were shared were those on a DACS.

You're obviously too young to remember shared service AKA party lines. 😄

Re: One for the mods? Misleading and incorrect claims by trooli broadband

pippincp — Tue, 09 Aug 2022 18:17:24 GMT

@licquorice I am, I used to be on one years ago.😂

Re: One for the mods? Misleading and incorrect claims by trooli broadband

licquorice — Tue, 09 Aug 2022 18:42:04 GMT

@Starwire There was also an experimental pair gain system manufactured by Gfeller which was used to provide extra E side capacity. I installed one system in the early eighties but I don't think it was ever taken up nationally. The only reference I can find on the web is from Australia. It required a concentrator at the exchange and at the cabinet.

Found it http://www.samhallas.co.uk/repository/po_docs/tgn_0029_concentrator.pdf

Re: One for the mods? Misleading and incorrect claims by trooli broadband

JonUK — Tue, 09 Aug 2022 18:50:38 GMT

Ah yes....... The good old party line.

Out with the watering can to water the earth rod.

Re: One for the mods? Misleading and incorrect claims by trooli broadband

FrustratedCustomer68 — Tue, 09 Aug 2022 19:04:48 GMT

A good point @VeteranISPUser . On reflection I guess my thinking has been coloured by my great age, and I was thinking of BT as the incumbent..

Re: One for the mods? Misleading and incorrect claims by trooli broadband

FrustratedCustomer68 — Tue, 09 Aug 2022 19:05:34 GMT

Yes, you're probably right @pippincp and it's a good idea.

Re: One for the mods? Misleading and incorrect claims by trooli broadband

Addy — Wed, 10 Aug 2022 06:52:38 GMT

We had quite a few gfeller line concentrators installed in West Wales. I can think of at least five or six locations as I planned them. I think they were 18/96 concentrators which used 18 e sides to provide 96 shared e sides. We had to pick low usage customers to go on them to avoid line blocking. There were also 6/15 small line concentrators which could be pole mounted.

Re: One for the mods? Misleading and incorrect claims by trooli broadband

Hefdy — Sat, 19 Jul 2025 13:47:56 GMT

Hi, I can remember the Gfeller. We had several installed in our local area, Eastbourne. I was trained on them and looked after two or three. They were only a temporary fix until new cables or additional cable pairs could be installed. Mainly used for new blocks of flats and the customers were carefully chosen. They could usually be swopped in and out of the system if complaints were made. I remember one being installed in a local village opposite the Post Office. The systems themselves did not give many mechanical problems.

Re: One for the mods? Misleading and incorrect claims by trooli broadband

WSH — Sat, 19 Jul 2025 13:56:22 GMT

You're posting on a three year old thread.