This topic

Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 10 Aug 2022 09:33:34 GMT

Hi Guys,

Having a little trouble ordering Fibre internet to my house (SDU), when both of my direct neighbors (Terraced house) can.

I've created a ticket with Openreach's fibre team and they have responded saying that "There are currently no spare fibre ports on a peice of equipment that serves your address. I've notified the capactity team who will see if an extra port can be provided."

If this really is the case, fair enough, im just going to have to wait for capacity at the exchange to be increased.

However from all the other articles i can see, when they've been told there at capacity the BT wholesale checker will say waiting list (or simular cant remember the exact wording). However mine is just showing "--". Also when i use the Fibre Checker on openreach's site im given the message "We're sorry, our fibre products aren't available for you yet"

Has anyone else had a simular experience / contact with open reachs availibilty team? Does anyone know what thier expected reply time is?

Many thanks

Re: Unable to order FTTP when Neighbors can

licquorice — Wed, 10 Aug 2022 10:26:08 GMT

The waiting list annotation applies to FTTC ports available in the cabinet.

I don't think the same annotation is used for fibre CBT ports.

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 10 Aug 2022 11:32:31 GMT

Thanks Licquorice, That could make sense. Tho i would expect my neighbors and my property to have the name notation, as they all (40+ houses) are showing up as connected on openreach's site but mine is coming soon. Im more than happy to wait in a queue, i'd just like to know that im eligable to join said queue.

Re: Unable to order FTTP when Neighbors can

licquorice — Wed, 10 Aug 2022 11:36:52 GMT

Have you tried speaking to the FTTP team 0800 587 4787?

That number diverts to the normal help desk when busy, if it does, just try ringing again

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 10 Aug 2022 11:38:34 GMT

I have not, Will give them a ring now. Thank you sir 🙂

Re: Unable to order FTTP when Neighbors can

garybs29 — Wed, 10 Aug 2022 11:41:04 GMT

I'd call the FTTP team, looks like it should be available tbh

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 10 Aug 2022 11:56:34 GMT

Thanks, Just rang and they told me to chase openreach as there was nothing they could do to update records.

Re: Unable to order FTTP when Neighbors can

licquorice — Wed, 10 Aug 2022 12:08:38 GMT

I sometimes think BT has got a death wish as a company!!!

I will ask if the mods can do anything to unblock the drains

Re: Unable to order FTTP when Neighbors can

Jeremy69a — Wed, 10 Aug 2022 12:40:54 GMT

The number of times we are told that Openreach won't deal with the public and you must go via BT (or whoever your ISP is) makes that surprising advice!

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 10 Aug 2022 13:00:27 GMT

Thanks Licquorice, Appreciate all your help.

Re: Unable to order FTTP when Neighbors can

JohnC2 — Wed, 10 Aug 2022 13:18:17 GMT

Hi @thewhalw21, welcome to the forum and thanks for your posts.

I'm sorry that you were referred to Openreach to chase as this should never be the case. The FTTP team should've been able to update you on what's happening when you called or if needed chase them on your behalf.

I've sent you a Private Message so you can get in touch with the Mod team. We don't deal with FTTP orders but we'll be happy to see what we can find out for you.

Cheers

John

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 10 Aug 2022 13:19:47 GMT

Thanks John 🙂

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Wed, 31 Aug 2022 15:04:00 GMT

For those that come across this in the future, i had to use the tried and tested method of emailing the CEO and was placed intouch with the complaints dept. I was lucky enough to have 2 issues at my property, Database needed updating and limited capacity from the fibre distribution point.

Re: Unable to order FTTP when Neighbors can

ethankeating00 — Mon, 27 Feb 2023 21:39:02 GMT

Who did you contact? did you mange to get FTTP in the end? I'm having same problem at the moment! People on my exact telegraph pole can get it but me! Tried what feels like EVERYTHING!

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Thu, 02 Mar 2023 11:38:33 GMT

Hey Ethan,

First i'd suggest filling out this form if you haven't already.

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

They do take a few days to respond.

Hope that helps

Re: Unable to order FTTP when Neighbors can

DavidM — Mon, 06 Mar 2023 08:49:27 GMT

Hi @thewhalw21 ,

Sorry for the late reply. Did you get the FTTP connected?

Cheers

David

Re: Unable to order FTTP when Neighbors can

thewhalw21 — Mon, 06 Mar 2023 09:27:33 GMT

Yup, Once i got in touch with the complaints team they sped things up. An engineer came out to "blow" a fibre cable down the street. Once that was done, 2 weeks later i was online.

Thanks for all the advice 🙂

Re: Unable to order FTTP when Neighbors can

bulldog147 — Mon, 27 Mar 2023 01:30:59 GMT

Why on earth they do it in the first place?

Stupid waste of time from failure openreach!