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Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 16:58:53 GMT

Joke of a company , led to believe I would receive 110 upload speed to then only receive 50 then all there answer is it states in your contract min guarantee 10mb upload , stay clear over priced to other competitors shame I’m still within contract,,,!

Re: Joke of a company slow upload speed fttp

imjolly — Mon, 25 Jul 2022 17:05:36 GMT

Is this a new fibre 900 connection? If so there are numerous posts like yours and your upload speed takes a couple of days to get to correct speed. If connection more than 3/4 then post back and we can see if mods can help you get correct speed

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 17:24:13 GMT

Had fttp 900 halo 3 since April just noticed lower upload speed, can’t trust any companies now all the same

Re: Joke of a company slow upload speed fttp

imjolly — Mon, 25 Jul 2022 17:34:39 GMT

If been like that since April then you need help so have asked mods for assistance they will post here

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 17:42:04 GMT

Spoke to fttp tech team well within your agreed speeds Which upload min is 50mb upload, which is understandable but I know those speeds can be achieved there just throttling it

Re: Joke of a company slow upload speed fttp

garybs29 — Mon, 25 Jul 2022 18:21:03 GMT

@Witton90wrote:
just throttling it

There it is, BT don't throttle anything

Hopefully the mods will be able to resolve this for you

Re: Joke of a company slow upload speed fttp

licquorice — Mon, 25 Jul 2022 18:24:32 GMT

Sigh, nobody is throttling anything. The hub needs a remote config change which enables the increased speed. This normally happens after a couple of days but sometimes gets stuck and requires manual intervention. The mods will sort it.

Had you taken a few moments to look through the countless other posts on the forum with the same issue, you would have realised this.

Re: Joke of a company slow upload speed fttp

DanielS — Mon, 25 Jul 2022 19:32:15 GMT

Hi @Witton90,

Welcome to our Community.

I am sorry that you haven't been able to get the help that you need after trying. I've sent you a private message so my team can pick this up and find out what we can do to help you.

Thanks
DanielS

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 20:22:21 GMT

Sorry don’t know how it works throttling or stuck at speeds as lower package same thing

Re: Joke of a company slow upload speed fttp

imjolly — Mon, 25 Jul 2022 20:29:19 GMT

Although the result is the same - lower speed - throttling Is intentional whereas a config problem is not intentional and only happens to some hubs. Surprised it has taken you so long to notice the config problem. Have you replied to the mod private message so you can get config file updated?

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 20:52:54 GMT

It’s not something I check, I had issue with Xbox , did a network test, everything was good apart from I noticed upload speed was 48mb 👍🏼

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 21:02:59 GMT

Been on 900 package since April

Re: Joke of a company slow upload speed fttp

imjolly — Mon, 25 Jul 2022 21:05:41 GMT

Hopefully mods will get your speed corrected once you have provided the information they requested

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 21:08:21 GMT

Hopefully my friend fingers crossed 🤞🏼

Re: Joke of a company slow upload speed fttp

Witton90 — Mon, 25 Jul 2022 21:11:55 GMT

Re: Joke of a company slow upload speed fttp

Witton90 — Wed, 10 Aug 2022 17:46:22 GMT

After a few weeks and a very good man Robbie doing his magic my upload speeds now at 110 mb , fantastic over the moon, Robbie is the main man! Thanks once again much appreciated 👍🏻

Re: Joke of a company slow upload speed fttp

RobbieMac — Wed, 10 Aug 2022 18:14:17 GMT

@Witton90 wrote:

After a few weeks and a very good man Robbie doing his magic my upload speeds now at 110 mb , fantastic over the moon, Robbie is the main man! Thanks once again much appreciated 👍🏻

Many thanks for the awesome feedback @Witton90 and for taking the time to chat with me again this evening. I am really pleased that I was able to help get your upload speed performing where it should be!

Enjoy and have a nice evening!

All the best,

Robbie