This topic

1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Wed, 03 Aug 2022 17:13:07 GMT

Hi There

I'm due to move into a new property on the street I grew up on. I've been searching for suitable ISP with fibre as I work from home, game and have two iPad loving kids.

However every provider I check with can offer me either nothing at all or at the high end 1-3mbps. This is baffling me to no end as my neighbours, even next door, have fibre and are served by the same cabinet, and when i lived on the street 10 years ago my mums rubbish internet was faster than my estimated speeds. I'm going to continue to work from home and it requires daily zoom calls, the kids stream Netflix, Disney and when they sleep I get some game time in. I'm no expert with internet but after a week of digging I cant get anywhere, no fibre availability, my landline doesn't show up in any checks and the best I can get is 1-3mps. I thought I done my research with a quick post code check and it stated fibre was ofcourse available in the area and I accepted the keys, I should have checked individual addresses before. I done a bt wholesale check but I've no idea what anything means. Can someone please help with advice or point me in the right direction? Also it's not letting me attach a screen shot of the bt check because the size of the screen shot it too big 😩

Thank you for any time.

Lydia 🙂

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

jac_95 — Wed, 03 Aug 2022 17:33:39 GMT

What does it say for the address using:

https://www.broadbandchecker.btwholesale.com/#/

If you can't attach a screenshot you can copy and paste the table and info below it here

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Wed, 03 Aug 2022 17:41:16 GMT

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

jac_95 — Wed, 03 Aug 2022 17:51:45 GMT

Thanks @Lydiajade94

So the results is showing full fibre as a potential option for the property but no further details such as info fibre connection point info for the property which is a bit strange.

You're best to contact BT Consumer 's Full Fibre (FTTP) team so they can check and hopefully place an order: 0800 587 4787

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Wed, 03 Aug 2022 17:59:06 GMT

Thank you I'll give them a call tomorrow and update here with any info. Hopefully it's straightforward 🙂

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

jac_95 — Wed, 03 Aug 2022 18:04:14 GMT

This thread updated today seems to be a similar situation to you: https://community.bt.com/t5/BT-Fibre-broadband/Trying-to-join-fibre-available-to-both-neighbours-but-not-me/m-p/2244071#M338986

Recommend also checking the BT Wholesale checker for the addresses either side of your property

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Wed, 10 Aug 2022 19:44:48 GMT

UPDATE: Internet is on and active and can only get between 1-3mbps... no spots available in the cabinet for me to upgrade to fibre so im stuck with these speeds. Think it's worth cancelling everything while I'm in the cooling off period and going with some 4g broadband even though the coverage in the area is poor. No other choice

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

licquorice — Wed, 10 Aug 2022 21:10:44 GMT

Full fibre doesn't come from the cabinet, not sure why you were told that.

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Wed, 10 Aug 2022 21:26:15 GMT

I have no idea what comes from where it's all very confusing for me. Openreach said in an email that there's no available slots for me to get fibre in the cabinet but may be some in a cabinet further away I could use. In other words it's not happening. I wouldn't mind but it being 2022 1-3mbps being the highest on this standard broadband im on is baffling in its on right, I know people that haven't got fibre with higher speeds. I've honestly hit a wall so just going to cancel. All the leaflets offering fibre were on the floor when I got the keys, salt in the wound for sure

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

pippincp — Wed, 10 Aug 2022 23:04:20 GMT

As said previously FTTP does not come from a cabinet, that would be FTTC.

Give the FTTP team a ring in the morning. 0800 587 4787

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Thu, 11 Aug 2022 00:27:30 GMT

Oh I understand now. It skips the cabinet and comes straight to my property. Wouldn't have open reach or BT have mentioned that option or put me on the right route at least? I've just been past pillar to post and told to wait for space to be available in the cabinet. I wonder why they haven't mentioned fibre to the property

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

pippincp — Thu, 11 Aug 2022 00:50:34 GMT

As I said, give the FTTP team a ring tomorrow and ask about FTTP. Tell them the address checker says you can get it.

Is your phone number currently with BT or another provider?

How long have you been in the property?

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Thu, 11 Aug 2022 08:22:32 GMT

I'll give them a ring but I think this check shows I can't get it 😞

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Thu, 11 Aug 2022 08:26:05 GMT

My new Internet went live on the 9th and we got the keys around the 29th July. We knew the previous tenants and the said its the same landline she's had for years and it's always been slow there

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

licquorice — Thu, 11 Aug 2022 08:33:56 GMT

The checker shows FTTP is available, but it is odd it doesn't show any details. Possibly because the property hasn't been surveyed.

Re: 1-3mbps estimated speeds but neighbours all have fibre? What can I do?

Lydiajade94 — Thu, 11 Aug 2022 08:37:37 GMT

oh ok, I'll mention that when I ring FTTP team. Thank you