New customer extended waits for fibre installs

Alexrjay — Fri, 12 Aug 2022 14:00:25 GMT

Hi all,

I have always used BT for my internet at any of the properties I have lived at. This time around, it's taking Openreach much longer than usual to setup my property with any kind of broadband. The flat I've moved into has a copper line, but obviously, copper will be a thing of the past by 2025 so this isn't much good for anything.

I ordered this well over a month ago and currently do not have any broadband at home, I am waiting for Openreach to perform some dig work which they need permission to perform. No real ETA's given, BT's tracking team just delay by 4/5 days every time you call for updates. (I appreciate Openreach is a 3rd party and not part of BT).

Is anybody else currently in the same boat? How long did the dig works take from your experience?

Re: New customer extended waits for fibre installs

UploadJohn — Fri, 12 Aug 2022 14:26:01 GMT

That does sound infuriating.

Might be worth signing up to Roadworks.org so you can keep an eye on upcoming Openreach works in your area.

Re: New customer extended waits for fibre installs

licquorice — Fri, 12 Aug 2022 14:40:31 GMT

@Alexrjay Every case is unique, its no help asking about other people's experience.

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New customer extended waits for fibre installs

Re: New customer extended waits for fibre installs

Re: New customer extended waits for fibre installs