This topic

Fibre 1 with Halo

dventham — Sat, 13 Aug 2022 13:37:58 GMT

Hi,

New to the forum!

I've had faultless speeds from BT for a number of years. However, about a month ago I noticed it was difficult to upload some GoPro footage. This prompted me to do a speed test (Ookla)

Reported slow internet speeds and so far I have had 1 Cube Engineer and 2 Openreach Engineers who can't find a solution.

This is my current hub status

This is a quick overview of your Hub's status as of today.

Connection status:

Connected

Connection type:

Fibre Broadband (VDSL)

Firmware version:

v0.35.01.06093-BT

Firmware updated:

12-Aug-2022

Serial number:

+091298+2024004270

Downstream sync speed:

75.284 Mbps

Upstream sync speed:

14.164 Mbps

Network uptime:

0 Days, 22 Hours 38 Minutes

System uptime:

0 Days, 22 Hours 40 Minutes

Public Wi-fi status:

Activated

BT have provided a new Smarthub2, Openreach have replaced the master socket and dsl cable, run line tests for which all parameters are within tolerance, performed a flip and switch at the cabinet phoned colleagues in India to check my profile and has now run out of ideas! Unfortunately this has still left me with download speeds somewhere between 1mbps and about 30mpbs (and varies massively from speed test to speed test and by "supplier" and upload of 13mbps. Historically i'd been getting about 70mbps.

The only really weird thing I've noticed is that i have a Netgear Genie program because i run a couple of extenders and periodically this app will decree that the internet is not connected for a split second. The router, both my original Hub 6 and replacement SmartHub 2 both remain on with the blue light not changing.

Does anyone on here have any further suggestions?

Many Thanks in advance for any input!

David

Re: Fibre 1 with Halo

iniltous — Sat, 13 Aug 2022 13:46:49 GMT

You can see from the stats you have posted that your downstream sync is over 75Mb , if you are getting significantly less than this as throughput, it could be your own kit , you should really be testing using a single device directly wired to the router ( and with everything else disconnected) for an accurate test.

Re: Fibre 1 with Halo

imjolly — Sat, 13 Aug 2022 13:47:20 GMT

try running https://fast.com/

see what speeds it gives obviously best with ethernet and nothing else connected

Re: Fibre 1 with Halo

dventham — Sat, 13 Aug 2022 17:05:12 GMT

Hi,

Many thanks for the reply. What you've described is what Openreach performed while on site both with a hub 6 and smart hub 2 to his own laptop and unfortunately made no difference. They also performed a factory reset on both hubs.

BT are now sending out a Cube engineer to reset counters with in the hub as this has been known to resolve difficult issues. I'll will come back with an update on Tuesday evening once they have been. I'm not sure I hold out much hope.

Cheers

Re: Fibre 1 with Halo

imjolly — Sat, 13 Aug 2022 18:56:15 GMT

Did you try fast.com and if so what speeds did you get.

I don't know what counters are going to be reset to improve your speed so will be interested in your next post

Re: Fibre 1 with Halo

dventham — Sat, 13 Aug 2022 19:11:04 GMT

Hi, Fast.com is returning a download speed of 37mbps while Ookla is 2.89 and BTWhoilesale is 27.23mbps!

Re: Fibre 1 with Halo

dventham — Thu, 18 Aug 2022 13:51:09 GMT

Hi @imjolly

Cube have finally been out today after an aborted mission earlier in the week!

No counters were re-set! Another new master socket and router and a test through Fast.com!

Currently at 57mbps, which is better than a month ago but less than i was getting prior to their arrival on all the kit that has just been replaced. I fear that now I'm above BT's minimum service although far less then the 72mbps I was getting before all this happened that's probably the end of the line for me.

I've been advised to wait 72hrs for the line to settle as the speed could go up or down!

Why do they only use Fast.com? It's consistently higher than all the other speed test programs?

All rather frustrating.

Re: Fibre 1 with Halo

imjolly — Thu, 18 Aug 2022 15:06:35 GMT

can you post your hub stats to compare with last stats

go to hub manager/advanced settings/technical log/information

Re: Fibre 1 with Halo

dventham — Thu, 18 Aug 2022 15:24:51 GMT

@imjolly

Product name	BT Smart Hub 2
Serial number	2104144117
Fireware version	v0.31.00.10253-BT (Mon Oct 25 15:24:45 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	0 days 2 Hours 11 Mins 33 Secs
Data rate	15.2 Mbps / 76.8 Mbps
Maximum Data rate	15.2 Mbps / 77.9 Mbps
Noise margin	6.2/3.1
Line attenuation	10.6/18.0
Signal attenuation	10.6/19.7
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	918.7 MB Uploaded / 1.3 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-ZRAWRK
2.4 GHz wireless channel	Smart (Channel1)
5 GHz wireless network name	BT-ZRAWRK
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	30:B1:B5:A2:B8:DF
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Fibre 1 with Halo

imjolly — Thu, 18 Aug 2022 15:33:35 GMT

Your connection stats look good and with noise margin down at 3.1db suggest you have the boost from G.INP so. basically as fast as you can get.

There is no guarantee on download speed. All speeds quoted by BT are connection speeds not download speeds.

Re: Fibre 1 with Halo

licquorice — Thu, 18 Aug 2022 15:54:01 GMT

You are currently getting 76M not 57M

Re: Fibre 1 with Halo

dventham — Thu, 18 Aug 2022 16:19:58 GMT

@licquorice

Thank you.

I've never had Sync Speed less than 75m since the day i signed upto FTTC umpteen years ago.

The issue I'm having is the degradation between the sync speed of circa 75/76m to my master socket and the output of anywhere between nothing and 60m currently from the router, despite 2 new master sockets and 2 new routers, a 'flip and switch' etc. A month ago it was circa 72mbps.

Out of curiosity i performed 2 speed tests, both through fast.com ( as that's BTs preferred supplier). One through ethernet from my PC with nothing else connected and one wireless from my mobile through wholehome and the wireless through wholehome was quicker! Nothing makes sense at all.

I suppose what i'd like to know is what would normally cause the output from the router to differ significantly from the sync speed?

Thanks for your time trying to help. Much appreciated.

Re: Fibre 1 with Halo

licquorice — Thu, 18 Aug 2022 16:25:42 GMT

Sync speed is the only speed that can be accurately measured. Download speed/throughput is affected by countless variables such as your WiFi if you are not testing via Ethernet, congestion in the backhaul, the vagaries of the speed testing server etc etc