This topic

3 months with no internet

Catrionajs — Tue, 16 Aug 2022 14:35:37 GMT

Still waiting 3 months on …no internet at home!

just got sent a bill for £4313 to have fibre installed….it was supposedly £1500 3 months ago…INFLATION now almost 200%!!!

Re: 3 months with no internet

Keith_Beddoe — Tue, 16 Aug 2022 14:39:09 GMT

@Catrionajs

Are you a BT Residential customer or a BT Business Customer?

Who gave you that estimate for installation, as that sounds like a Fibre On Demand order, normally business only?

Re: 3 months with no internet

Catrionajs — Tue, 16 Aug 2022 14:49:55 GMT

They cannot give me ANY date for installation, 1 week 1 year??? Who knows…BT certainly dont

excuse after excuse…

weekly telephone call update to basically tell me there is no update they are doing all they can.

Re: 3 months with no internet

Keith_Beddoe — Tue, 16 Aug 2022 14:52:39 GMT

Is it a residential or business order?

Its Openreach that provide the connection.

Re: 3 months with no internet

Catrionajs — Tue, 16 Aug 2022 14:59:35 GMT

it’s residential. Openreach are a nightmare. There doesn’t seem to be any type of service level agreement between Bt and openreach so it seems openreach can just take as long as they want with zero repercussions!

Re: 3 months with no internet

pippincp — Tue, 16 Aug 2022 20:38:55 GMT

Post the result of the checker linked below. If you don't have a phone line with BTGroup then use the address checker.

https://www.broadbandchecker.btwholesale.com/#/ADSL

You still haven't answerd who gave you the estimate.

Re: 3 months with no internet

Catrionajs — Tue, 16 Aug 2022 20:54:29 GMT

I am not sure what you mean.

No one has given me an estimate. I stated I have been without internet for 3 months - no end in sight. They cannot give me a date when it will be installed ie 1 week 1 month 1 year??? Who knows? Certainly not BT. They appear unable to get any date from openreach

Re: 3 months with no internet

Catrionajs — Tue, 16 Aug 2022 20:58:11 GMT

The screenshot of result is too large, won’t let me post

Re: 3 months with no internet

Keith_Beddoe — Tue, 16 Aug 2022 21:03:54 GMT

No one has given me an estimate

@Catrionajs

From your first post "just got sent a bill for £4313 to have fibre installed….it was supposedly £1500 3 months ago…INFLATION now almost 200%!!! "

Who send you the bill, as you would not be expected to be billed by BT Retail until the service has been activated?

What you have probably received is an estimate, or a pro-forma invoice.

Openreach would have done survey, and that is what its likely to cost.

This sounds more like a Fibre On Demand estimate.

Re: 3 months with no internet

Catrionajs — Tue, 16 Aug 2022 21:01:29 GMT

You are correct

Re: 3 months with no internet

Keith_Beddoe — Tue, 16 Aug 2022 21:07:48 GMT

You are correct

Then that is a BT Business only product, assuming you have place an order with BT Business, as its not available to residential customers.

Are you sure its BT that you placed your order with, and not another provider that may offer fibre on demand?

Re: 3 months with no internet

Catrionajs — Tue, 16 Aug 2022 21:28:51 GMT

Yes it is definitely Bt, we have filed a complaint with ombudsman as BT/openreach said there was nothing they could do to restore our connection and issued us with a deadlock letter (have since said otherwise but I won’t hold my breath)

apologies when you said estimate I thought you were referring to estimate of installation time.