This topic

Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Tue, 16 Aug 2022 12:37:11 GMT

My current ("old") Smart Hub 2 is at firmware level v0.33.00.12274-BT and according to the router page, was updated today.

I have an upgrade booked for 2nd September to move to Full Fibre 900. I have been sent a 'new' Smart Hib 2.

If I export the settings from the old hub, can I import them Ok into the new hub? It would be far easier to just use the old hub but not sure if it would work Ok with the new FTTP protocols!

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

imjolly — Tue, 16 Aug 2022 12:45:32 GMT

check your existing SH2 by going to advanced settings then technical log information and see if you can turn FTTP on. if so then hub ok

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Tue, 16 Aug 2022 12:57:58 GMT

Indeed I have!! So it's just a case of changing that toggle switch and I'll be good to go on the new line that is being installed (in a different room to the current router and the current copper cable is remaining for the telephone as we're not going DV (yet anyway!))

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

imjolly — Tue, 16 Aug 2022 13:00:51 GMT

yes you just toggle to 'on' and reset hub so change takes affect and good to go. surprised that you are not having to move to DV with installation of FTTP

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Keith_Beddoe — Tue, 16 Aug 2022 13:06:52 GMT

@Mr_Incredible

If you upgrade to FTTP, you would normally have to use BT Digital Voice, or choose to have no phone service.

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Tue, 16 Aug 2022 13:09:36 GMT

They had an issue with setting up the upgrade order in that in both their system and my online account showed that there were no FTTP packages available for me, but doing the online checker with Openreach showed there was. I was told the only way to get the facility to upgrade was by cancelling my account and creating a new one for the Full Fibre order to go through. But in doing so I was told I would lose my landline number. I said that was unacceptable. So for now I am having FTTP for broadband Fibre 900 and keeping the copper line for the landline.

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Keith_Beddoe — Tue, 16 Aug 2022 13:23:03 GMT

Provided that Openreach do not disconnect, or need to disconnect, your copper pair, in order to run the fibre cable.

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

gg30340 — Tue, 16 Aug 2022 13:32:27 GMT

In response to your qustion about using hubs stting. You can not import setting from one hub to another.

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Tue, 16 Aug 2022 13:50:37 GMT

"Provided that Openreach do not disconnect, or need to disconnect, your copper pair, in order to run the fibre cable."

How could I confirm this ahead of the install date? I was not at all comfortable with the knowledge and assuredness with which the BT person went about sorting this for me. As it was I was on the phone for over 1h 20 mins getting it sorted!
Probably worth a call to reconfirm!

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

imjolly — Tue, 16 Aug 2022 13:55:04 GMT

@Mr_Incredible

if you go to MYBT what does your order confirmation show is being done?

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Keith_Beddoe — Tue, 16 Aug 2022 14:29:38 GMT

@Mr_Incredible

How does you copper connection come into the house, overhead or underground?

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Tue, 16 Aug 2022 15:24:59 GMT

"How does you copper connection come into the house, overhead or underground?"

Overhead.

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Tue, 16 Aug 2022 15:26:44 GMT

"if you go to MYBT what does your order confirmation show is being done?"

https://i.imgur.com/GkF9Bf2.png

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Fri, 19 Aug 2022 11:52:02 GMT

@imjolly Did the screenshot of the order shed any light for you?! Thanks,

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

imjolly — Fri, 19 Aug 2022 12:05:01 GMT

normally now when you upgrade to FTTP you also get changed to digital voice but can't see anything about that unless you already have DV

Re: Upgrading FTTC to FTTP and old Smart Hub 2 to 'new' Smart Hub 2

Mr_Incredible — Fri, 19 Aug 2022 12:23:47 GMT

I don't have DV and was told that getting DV would mean having to lose my current landline number which I have had for donkeys' years. I said I wanted to keep the number. Hence AFAICT, they will run the copper line alongside the Fibre so I can. For now at least. Perhaps when there is no option and I have to go DV, that they will have figured out how I can keep my number.