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Sudden speed drop

drbobsevilweb — Tue, 16 Aug 2022 08:12:06 GMT

In the last 24 hours my BT line speeds have dropped from 55/10 to 9.3/3.3, BT have assigned a basic indoor engineer rather than Openreach to look which is concerning as nothing about my Hub has been changed in 2 weeks. The master socket was replaced recently by an Openreach engineer so I can't see it being an internal issue.

Re: Sudden speed drop

imjolly — Tue, 16 Aug 2022 09:17:49 GMT

can you check your landline phone and see if dial tone. if master replaced recently then check the front faceplate is securely clipped on as that can come loose with even the slightest knock and cause poor connection

Re: Sudden speed drop

drbobsevilweb — Tue, 16 Aug 2022 09:20:52 GMT

Sadly it's a SOGEA line so won't have a dial tone for me to check and I've checked the master socket for damage just in case even with it being fitted recently.

Re: Sudden speed drop

imjolly — Tue, 16 Aug 2022 09:28:45 GMT

with that drop in speed so quickly it does suggest a wire has come off as broadband can work with 1 wire connected but very slowly. a phone needs both connected but as broadband only you unfortunately cannot check for dial tone

Re: Sudden speed drop

drbobsevilweb — Tue, 16 Aug 2022 09:37:27 GMT

Would explain a lot, could it be down to the heat expansion during recent heatwave as the telephone pole looks like rats nest with the cabling anyways?

Re: Sudden speed drop

imjolly — Tue, 16 Aug 2022 09:43:30 GMT

could easily be one of the wires in your new master has disconnected

Re: Sudden speed drop

drbobsevilweb — Tue, 16 Aug 2022 09:47:07 GMT

Again wouldn't surprise me, had a lot of issues in the past due to those master sockets.

Re: Sudden speed drop

DavidM — Tue, 16 Aug 2022 12:47:54 GMT

Hi @drbobsevilweb and welcome to our community.

Sorry you're having a few problems there. I'd be interested to know if the engineer is able to resolve this. Can you please post back and let us know how things go?

Cheers

David

Re: Sudden speed drop

drbobsevilweb — Tue, 16 Aug 2022 17:24:49 GMT

Thought I'd post the line stats as I've checked the wiring to the Master socket and the pair is connected correctly.

Re: Sudden speed drop

pippincp — Tue, 16 Aug 2022 20:29:50 GMT

Those stats suggest a wire disconnected between you and the cab. Give customer support a ring, they should see the issue and arrange an engineer for you.

Re: Sudden speed drop

drbobsevilweb — Fri, 19 Aug 2022 10:57:54 GMT

Engineer came today, explained that the the cable was jammed in the DP box by a previous engineer and it caused the cable to become damaged and therefore caused the drop in speed. He recut the cable and instantly the speeds returned back to normal. Thankfully he also told me that my DP is currently in plan to have FTTP within the next 2 months as well.

Re: Sudden speed drop

pippincp — Fri, 19 Aug 2022 15:41:20 GMT

@drbobsevilwebGood to hear you're sorted.

Take that info the engineer told you about FTTP with a pinch of salt. He could be right just as easily as he could be wrong. Many have said similar before and been wrong.

Come back and let us know what happens in 2 - 3 months.