This topic

FTTP Uploads at incorrect level following upgrade

jimrudd75 — Fri, 19 Aug 2022 08:17:34 GMT

Hello

Upgraded from F500 to F900 on Monday and downloads are fine at over 900. Uploads stuck at old level linked to 500 package ie max 70ish

According to other posts need to wait max 72 hours and it will sort itself out but its been well over that now and still no joy

Customer Services are useless as dont agree there's a problem as they only guarantee 10 so wont do anything

Can a mod take a look at this for me?

Thanks

Re: FTTP Uploads at incorrect level following upgrade

licquorice — Fri, 19 Aug 2022 10:10:49 GMT

Call the FTTP team 0800 587 4787

Re: FTTP Uploads at incorrect level following upgrade

jimrudd75 — Fri, 19 Aug 2022 10:45:14 GMT

They refused to help as said was above min guaranteed speed of 10MBPS hence the post on here....

Re: FTTP Uploads at incorrect level following upgrade

licquorice — Fri, 19 Aug 2022 10:50:49 GMT

I doubt that was the FTTP team you were speaking to, the calls divert to the normal help desk when they are busy.

I'll ask if one of the mods can assist.

Re: FTTP Uploads at incorrect level following upgrade

jimrudd75 — Fri, 19 Aug 2022 11:02:01 GMT

ok thanks - im on hold to someone helpful in Accrington currently who thinks shes spotted something wrong with my order that might be causing the issue...

Re: FTTP Uploads at incorrect level following upgrade

jimrudd75 — Fri, 19 Aug 2022 11:32:35 GMT

actually scrap that shes stating that nothing can be done as its above the guaranteed minimum of 10

Can a mod please look into this for me?

Re: FTTP Uploads at incorrect level following upgrade

JohnC2 — Fri, 19 Aug 2022 12:17:05 GMT

Hi @jimrudd75, thanks for posting and sorry you couldn't get any help when you called in.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: FTTP Uploads at incorrect level following upgrade

jimrudd75 — Fri, 19 Aug 2022 12:30:58 GMT

Thank you - ive replied to your message with the relevant details

Regards

Jim