https://community.bt.com/t5/BT-Fibre-broadband/Smart-hub-disconnecting-from-Fibre-Broadband-everything-20-30/m-p/2247994#M339785 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/306158">@ashlergi</a>&nbsp;</P> <P>Do you use your phone line?</P> <P>If you do,&nbsp;Is there any noise on your phone line, dial 17070 and select option 2, it should be quiet between the announcements?</P> <P>What does your master phone socket look like?</P> <P>&nbsp;</P> <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><span class="lia-inline-image-display-wrapper" image-alt="Keith_Beddoe_0-1577035081757.jpeg"><img src="https://community.bt.com/skins/images/C8E3DCF0F5D2F7DCFC268DE2DCC5CFC3/responsive_peak/images/image_not_found.png" alt="Keith_Beddoe_0-1577035081757.jpeg" /></span></SPAN><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><span class="lia-inline-image-display-wrapper" image-alt="Keith_Beddoe_1-1577035100602.jpeg"><img src="https://community.bt.com/skins/images/C8E3DCF0F5D2F7DCFC268DE2DCC5CFC3/responsive_peak/images/image_not_found.png" alt="Keith_Beddoe_1-1577035100602.jpeg" /></span></SPAN></P> <P>&nbsp;</P> Wed, 24 Aug 2022 05:11:40 GMT Keith_Beddoe 2022-08-24T05:11:40Z https://community.bt.com/t5/BT-Fibre-broadband/Smart-hub-disconnecting-from-Fibre-Broadband-everything-20-30/m-p/2247992#M339784 <P>My smart hub has started a pattern where it will be working fine for 20 to 30 minutes, and then out of nowhere the connection will drop out and it will flash purple for a bit, and then continue to flashing orange, steady orange, blue etc etc, I thought it was a 1 time thing at first but it has been happening continuedly over the past 3 days.</P><P>&nbsp;</P><P>I have attempted to factory reset the hub to try fix the issue with no avail.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ashlergi_0-1661312217961.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78478i36777F73ED57A818/image-size/medium?v=v2&amp;px=400" role="button" title="ashlergi_0-1661312217961.png" alt="ashlergi_0-1661312217961.png" /></span></P><P>&nbsp;</P> Wed, 24 Aug 2022 03:37:05 GMT https://community.bt.com/t5/BT-Fibre-broadband/Smart-hub-disconnecting-from-Fibre-Broadband-everything-20-30/m-p/2247992#M339784 ashlergi 2022-08-24T03:37:05Z https://community.bt.com/t5/BT-Fibre-broadband/Smart-hub-disconnecting-from-Fibre-Broadband-everything-20-30/m-p/2247994#M339785 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/306158">@ashlergi</a>&nbsp;</P> <P>Do you use your phone line?</P> <P>If you do,&nbsp;Is there any noise on your phone line, dial 17070 and select option 2, it should be quiet between the announcements?</P> <P>What does your master phone socket look like?</P> <P>&nbsp;</P> <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><span class="lia-inline-image-display-wrapper" image-alt="Keith_Beddoe_0-1577035081757.jpeg"><img src="https://community.bt.com/skins/images/C8E3DCF0F5D2F7DCFC268DE2DCC5CFC3/responsive_peak/images/image_not_found.png" alt="Keith_Beddoe_0-1577035081757.jpeg" /></span></SPAN><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><span class="lia-inline-image-display-wrapper" image-alt="Keith_Beddoe_1-1577035100602.jpeg"><img src="https://community.bt.com/skins/images/C8E3DCF0F5D2F7DCFC268DE2DCC5CFC3/responsive_peak/images/image_not_found.png" alt="Keith_Beddoe_1-1577035100602.jpeg" /></span></SPAN></P> <P>&nbsp;</P> Wed, 24 Aug 2022 05:11:40 GMT https://community.bt.com/t5/BT-Fibre-broadband/Smart-hub-disconnecting-from-Fibre-Broadband-everything-20-30/m-p/2247994#M339785 Keith_Beddoe 2022-08-24T05:11:40Z