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Full Fibre 900- download speed issue

dombullion — Fri, 02 Sep 2022 04:07:09 GMT

Morning all,

Have recently had full fibre 900 installed. The upload speed is perfect (110mbps) but I'm only getting 500mbps on download speed.

Could someone assist with this. I've posted below my hub stats;

Product code:Hub

Serial number:+091300+2216005566

Firmware version:v0.35.01.06093-BT

Firmware updated:Thu Sep 1 11:51:55 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,08 Hours46 Mins50 Secs

Data rate:1000 Mbps / 1000 Mbps

Full Fibre (FTTP) Mode:On

Upstream error control:Off

Downstream error control:Off

Data sent / received:473.9 MB Uploaded / 3.2 GB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status:Activated

Thanks in advance.

Re: Full Fibre 900- download speed issue

imjolly — Fri, 02 Sep 2022 06:54:12 GMT

can you try running test on https://fast.com/ and post results need to use ethernet connection

Re: Full Fibre 900- download speed issue

dombullion — Fri, 02 Sep 2022 07:20:22 GMT

Download speed is 499mbps

Upload speed: 110mbps

Re: Full Fibre 900- download speed issue

imjolly — Fri, 02 Sep 2022 07:26:25 GMT

if you try again and get same result the phone FTTP TEAM 08005874787 as look like on 500mb down speed

Re: Full Fibre 900- download speed issue

iniltous — Fri, 02 Sep 2022 07:36:36 GMT

As far as I know , only the profile used with 110Mb upload is the 900Mb product, if your profile had been incorrectly set up as 500Mb your upload would be 75Mb, not 110Mb.
It’s possible you are on a busy PON , try at a quieter time , or you have a fault ( although it would be a strange one ) , use the BTw FTTP speed checker and post the results…if using third party speed checkers post the results from several of them not just one.

Re: Full Fibre 900- download speed issue

dombullion — Fri, 02 Sep 2022 07:42:22 GMT

Hi all,

I've contacted customer service and they said the connection is still within the 5-10 day settling period. Is this still valid for an FTTP connection as i thought it was only valid for FTTC/ADSL connections to have a settling-in period for the speed.

I'll try the fibre team later on and see if they can run tests as the customer service advisor I spoke to couldn't run a speed test due to the connection being so new.

Re: Full Fibre 900- download speed issue

imjolly — Fri, 02 Sep 2022 08:04:36 GMT

FTTP should be right speed from start - apart from some have up speed at 50mb for first couple of days I would phone FTTP TEAM

Re: Full Fibre 900- download speed issue

dombullion — Fri, 02 Sep 2022 08:30:42 GMT

Do they not have a settling in period?

Re: Full Fibre 900- download speed issue

imjolly — Fri, 02 Sep 2022 09:11:06 GMT

not FTTP - good to go from install

Re: Full Fibre 900- download speed issue

dombullion — Fri, 02 Sep 2022 09:24:31 GMT

OK- I've tried the FTTP number you provided but it just takes me to the main menu.

What can I say to them as I have been fobbed off by customer service who ran tests and said there's no fault found.

Re: Full Fibre 900- download speed issue

imjolly — Fri, 02 Sep 2022 10:47:16 GMT

if the FTTP TEAM number is busy then you get redirected to CS. you just need to keep trying FTTP

Re: Full Fibre 900- download speed issue

dombullion — Fri, 02 Sep 2022 12:53:51 GMT

Got through to them- They have booked an engineer for next Tuesday. Hopefully they can get it sorted and it's an easy fix.

Re: Full Fibre 900- download speed issue

dombullion — Sat, 03 Sep 2022 21:46:52 GMT

Just to add to this.

I've tried a third party router and get exactly the same issue so must be either an ONT issue or a line issue

Re: Full Fibre 900- download speed issue

dombullion — Wed, 07 Sep 2022 11:41:46 GMT

All up to decent speeds now.

Ran a speedtest last night on fast.com and got 1.2GBPS!

Re: Full Fibre 900- download speed issue

pippincp — Wed, 07 Sep 2022 15:31:07 GMT

So what's happened in the last 4 days?

Re: Full Fibre 900- download speed issue

Madhatter007 — Sat, 15 Jun 2024 11:44:28 GMT

Would have been handy to get an update as to what the issue was!