This topic

Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 06:41:01 GMT

Hi,

I have Fibre Halo 3

It was installed yesterday. I asked the guy did he test the line speed and he said no but he can do, he did, and said yeah you're getting the max speed and gestured towards the exchange and how said how close I was too it, twice.

However, my sync speed is like 30 down and 7.7 up - I have just moved and brought my BT service with me.

DSL uptime:0 days,21 Hours40 Mins37 Secs

Data rate:7.744 Mbps / 30.997 Mbps

Maximum data rate:8.080 Mbps / 35.816 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:6.3 / 6.1

Line attenuation:6.1 / 17.9

Signal attenuation:6.1 / 22.5

Any advice much appreciated.

Re: Slow sync speed with no reason

imjolly — Fri, 02 Sep 2022 06:49:50 GMT

your stats look ok you are probably further from your street cabinet than you were before if you have a drop in speed. distance from exchange is immaterial as it is distance from cabinet that counts

enter phone number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 06:54:22 GMT

Thanks very much for the reply.

Sorry I meant cabinet, he said cabinet.

I will try and find out my phone number

Re: Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 06:57:15 GMT

OK I put in my phone number but don't know what I am looking for

Re: Slow sync speed with no reason

imjolly — Fri, 02 Sep 2022 06:58:57 GMT

can you post results use camera icon

Re: Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 06:59:16 GMT

Sorry how to I post results

Re: Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 07:12:39 GMT

OK there we go, that first attempt had my phone number on it lol

Running a basic speed test previously I would consistently get 12-14 ping, 50down and around 9 up.

Now I am getting around 18-19ms, 28 down and 6.8 up - I didn't understand this after what the engineer told me and that's when I checked my router and saw the sync speeds - I am of course connected via ethernet as I am a competitive Valorant player - I can really feel the difference in response 😞

If I ran a ping test (ping bbc.co.uk -n 30) I would get a consistent 11-12ms - even the person who sold me this new package said I would be getting performance MINIMUM of what I had before but likely better.

The engineer who installed told me ping should be very good AGAIN as he gestured the cabinet was 'just down there'

Something doesn't add up.

Re: Slow sync speed with no reason

imjolly — Fri, 02 Sep 2022 07:31:21 GMT

there are no estimated stats shown on the dslchecker can you try again as there should be speed ranges shown for your connection. as I said you are obviously further from street cabinet than you were in previous home hence the drop in speed. there is nothing you can do about that

if you still for whatever reason don't get expected speed ranges then try your address

Re: Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 07:35:25 GMT

Re: Slow sync speed with no reason

imjolly — Fri, 02 Sep 2022 07:38:21 GMT

that shows a speed range of 74/52mb far faster than you are getting even your attainable is nowhere near that. are you connected to the master socket? have you tried using the test socket with a filter to see if that helps

is there any line noise dial 17070 option 2 should be silent and best with corded phone

Re: Slow sync speed with no reason

thelargeone — Fri, 02 Sep 2022 07:42:13 GMT

Thank you very much. I suspected something was amiss.

What is 'atainable' in this context you use?

Also, I have no phone. I have a phone line purely for broadband nothing more.

And I can only see one socket - I am in a flat, the installation engineer did say when he ran a test I am getting the max speed due to as I stated, I am close to the cabinet.

I don;t know anything about all this sorry nor test sockets. I am calling BT currently just waiting for a reply.

Re: Slow sync speed with no reason

thelargeone — Sun, 04 Sep 2022 07:48:04 GMT

So BT sent an openreach gentleman out who was confused as to why he was here, he could not find any issue and said I am syncing barely any different to what I am set at at the cabinet or SOMETHING like that, there doesn't seem to be any discrepancy he said my max was around 30 and I was a hair away from it he isn't sure what he is supposed to actually do and he is never normally sent out in the FIRST 10 days.

I ran a ping test after he has been here and I got a bunch of 9-10's - HALF what I had been having since I was connected (I was getting pretty consistent 18-20 which truthfully I was a bit sad about.

I ran it again several times, and same but the screenshot just happens to be a bunch of 10's but often it's a line of 9's but didn't screenshot that as 1ms is not the point I am making - the point being - WTH? I mean, I am synced at 29.0 down/7.4 up (this dropped a bit from 30.9 due to him fiddling with the line in the first 10 days basically.)

Anybody have any thoughts? IN GENERAL, about ANYTHING? I mean that ping is fantastic to me. I still feel something is off I mean how am I not even meeting my 'stay fast guarantee'

Oh the only one thing he did do was replace the socket with an openreach one as I had an old style one with microfilter - he said I did not need that now as it's all built into the socket. I just wanna know what could be going wrong with my sync speed. This can't be right 😞

Re: Slow sync speed with no reason

imjolly — Sun, 04 Sep 2022 07:59:08 GMT

if you have broadband only now and no longer have landline phone can you check the dslchecker again but using your current address. It may be your phone line is not as good as expected resulting in lower speeds

Re: Slow sync speed with no reason

thelargeone — Sun, 04 Sep 2022 08:38:17 GMT

Thanks for the reply.

Honestly I have no idea what this result actually tells me sorry.

Re: Slow sync speed with no reason

thelargeone — Sun, 04 Sep 2022 08:49:02 GMT

And how is my ping so AMAZING suddenly!????

I mean 9-10 ping is something I have always dreamed of lol seeing single digit ping is something special and literally how such a coincidence it's been like this since Mr Openreach visited. If there is one thing I have learned in the last 15 years it's you can't significantly change ping - yet it's HALVED.

Re: Slow sync speed with no reason

imjolly — Sun, 04 Sep 2022 09:01:20 GMT

the dslchecker results show expected speed rangeon fibre 2 is 74/52mb but that is based on a good line and good connection. your stats certainly suggest your attainable is only 35mb so your line is possibly not great and maybe some aluminium instead of copper

Re: Slow sync speed with no reason

thelargeone — Sun, 04 Sep 2022 09:32:46 GMT

Well, that's just depressing.