This topic https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250464#M340125 Thanks Mon, 05 Sep 2022 20:25:58 GMT Juniejune 2022-09-05T20:25:58Z Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250448#M340117 <P>We have just had thunder and lightening now our hub has no lights and is clicking. Also our landline is not working as it is on digital voice. Can you help ?</P> Mon, 05 Sep 2022 19:22:13 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250448#M340117 Juniejune 2022-09-05T19:22:13Z Re: Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250454#M340118 <P>Report the fault to customer services 0800 800150</P> Mon, 05 Sep 2022 19:43:44 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250454#M340118 licquorice 2022-09-05T19:43:44Z Re: Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250455#M340119 <P>The hub may have been damaged with a power surge.</P> <P>You need to call BT 0800.800.150 and report a fault.</P> Mon, 05 Sep 2022 19:44:24 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250455#M340119 gg30340 2022-09-05T19:44:24Z Re: Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250457#M340120 Will do, thanks Mon, 05 Sep 2022 20:05:13 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250457#M340120 Juniejune 2022-09-05T20:05:13Z Re: Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250459#M340122 <P>Will do, thanks</P> Mon, 05 Sep 2022 20:05:58 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250459#M340122 Juniejune 2022-09-05T20:05:58Z Re: Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250461#M340123 <P>Wouldn't do any harm to unplug it from the mains for 10 minutes or so before trying again. But lightning is quite good at frying modems!</P> Mon, 05 Sep 2022 20:15:09 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250461#M340123 Anonymous 2022-09-05T20:15:09Z Re: Hub no lights thunderstorm https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250464#M340125 Thanks Mon, 05 Sep 2022 20:25:58 GMT https://community.bt.com/t5/BT-Fibre-broadband/Hub-no-lights-thunderstorm/m-p/2250464#M340125 Juniejune 2022-09-05T20:25:58Z