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Internet dropping when its raining

khannaford90 — Wed, 07 Sep 2022 10:06:54 GMT

Please can someone get in touch with me as my internet is dropping as soon as one drop of rain falls from the sky. Its hugely inconvenient, ive tried to troubleshoot as much as i can - nothing has worked. Only happens when it rains - about 2 minutes of outage - then it reconnects and immediately disconnects and i have to connect again.

This has been happening since I have been using BT Broadband - have tried to get in contact before but wait times are ridiculous

Re: Internet dropping when its raining

licquorice — Wed, 07 Sep 2022 11:05:10 GMT

This is a customer to customer self help forum, you need to report the fault to BT customer services on 0800 800150

Re: Internet dropping when its raining

dombullion — Wed, 07 Sep 2022 11:31:36 GMT

Can you check in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home.

Then post the router stats please as it may be noise on the line.

Could you also dial 17070 from your landline phone (corded is best) then option 2 for a quiet line test.

Re: Internet dropping when its raining

khannaford90 — Wed, 07 Sep 2022 12:01:51 GMT

Connection status Connected
Connection type Fibre Broadband (VDSL)
Firmware version v0.35.01.06093-BT (Thu Jun 9 11:13:37 2022)
Serial number 2114101266
Downstream sync speed 55.0 Mbps
Upstream sync speed 10.0 Mbps
Network uptime 0 days 0 Hours 6 Mins 19 Secs
System uptime 22 days 11 Hours 28 Mins 34 Secs
Public Wi-fi status Active

Re: Internet dropping when its raining

licquorice — Wed, 07 Sep 2022 12:09:56 GMT

Have you reported the fault? Nothing will get fixed without an engineer visit.

Re: Internet dropping when its raining

pippincp — Wed, 07 Sep 2022 15:37:15 GMT

@dombullion The router stats would prove nothing. There is an obvious case of water ingress when it rains so a competant engineer should check each joint from premisis to DP.