This topic

Database recheck?

paradoxni — Sat, 17 Sep 2022 11:26:49 GMT

Posting on behalf of a friend who's entire neighborhood can get full fibre when checking each address, apart from 5 houses in my friends "block" of terraced houses.

This/last year Openreach cabled up all houses and each have a new Openreach hatch at the boundary of each garden, including the 5 who are showing as not available (FTTC only). We have checked each house in the area and marked it green or red on the map, attached.

Is there a process to get it rechecked?

Re: Database recheck?

iniltous — Sat, 17 Sep 2022 11:35:53 GMT

This isn’t really a BT Consumer issue , but an Openreach one, but , on the face if it , the property’s in question should be able to order FTTP , the ‘toby boxes’ outside indicate they were included in the FTTP rollout , but for some reason the address checker doesn’t reflect this…..there is ( AFAIK ) a part of the OR website , where it’s possible to raise a question , along the lines of ‘my neighbours can get FTTP but I cannot’ , if it’s something simple like the addresses were missed off a list , they may be able to rectify this….unfortunately there does seem to be some instances where a standard ‘ sorry you cannot get it ‘ reply is given when it seems to be pretty clear they can ( as in this case ) , although they tend to be where someone can order FTTP with some providers ( that also use OR infrastructure ) but BT say it’s not available

Re: Database recheck?

Keith_Beddoe — Sat, 17 Sep 2022 12:57:55 GMT

@paradoxni

If you are planning to place your order with BT Retail, then it would be worth ringing the FTTP helpdesk on 0800 587 4787and see what they say.

As @iniltous has said, its an Openreach issue. This is a BT Retail Customer Forum, and has no connection to Openreach, who support many other providers as well as BT.

Re: Database recheck?

paradoxni — Mon, 19 Sep 2022 12:04:14 GMT

Thanks. I figured someone in the retail ISPs may have methods to notify or contact OR. Will try contacting OR directly on the matter.

Re: Database recheck?

Dooley_do — Mon, 19 Sep 2022 12:53:04 GMT

Did you get anywhere with this? I have the same issue, houses to either side and opposite of me can order, I can't. The property opposite even has a cable going over the road to the pole which is directly outside my house!!