This topic

FTTP Available on Openreach Checker, but not on BT

dan0049 — Wed, 14 Sep 2022 00:25:36 GMT

Hi Guys,

In the past month or so Openreach have confirmed that Full Fibre is now available in my area, however when trying to checkout on the BT site, it only shows copper ADSL is available.

Openreach Checker:

The BT Wholesale checker has migrated the FTTC option to "waiting list", but doesn't show FTTP as available:

Other ISP's (TalkTalk, Sky etc) show FTTP as available and ready to order.

I have tried calling the FTTP team as well the as the Connections team who say there is nothing they can do.

Are there any other avenues I can take to get FTTP updated for my address via BT?

Cheers!

Re: FTTP Available on Openreach Checker, but not on BT

cd27idw — Tue, 20 Sep 2022 18:15:08 GMT

I can appreciate your pain. We recently had our apartment block wired up for fibre, a box and connecting cable at each apartment door, and aparently connected to the network outside, but noone is offering us fibre broadband. Openreach (installed the fibre) insist there are no plans to upgrade us to fibre. I'm starting to believe that both BT and Openreach have got a number of Gremlins hiding in cupboards at their offices and initiating projects when no-one's looking.

Re: FTTP Available on Openreach Checker, but not on BT

imjolly — Tue, 20 Sep 2022 19:11:53 GMT

@dan0049

Are you an existing BT Retail customer.? If so have you tried using phone number on dslchecker instead of address to see if options change - does not work if you have digital voice

Re: FTTP Available on Openreach Checker, but not on BT

dan0049 — Tue, 20 Sep 2022 23:36:25 GMT

Hi,

Yes, tried both Number and Address to no avail.

Thanks

Re: FTTP Available on Openreach Checker, but not on BT

Rex_Ham — Wed, 21 Sep 2022 10:19:31 GMT

I feel your pain too....I'm in exactly the same boat you are. OR checker been saying for a few weeks now that 1Gbps available but only a handfull on their ISP's list agree, Voda saying 1Gbps, Zen saying only 300mbps though! Grrr!

Was tempted to go with vodafone but heard some mega-tales of woe about them, with a similar theme of broken promises in trying to resolve issues, but failing to do so ( a mate of mine had exectly the same too)

Been with BT for quite a few years now, and personally always found them pretty good tbh, so would like to stay with them. I just wish they'd use the same availability checker Openreach provide....😫

(sorry to build your hopes up with a reply btw, just glad I'm not the only one, lol)

Re: FTTP Available on Openreach Checker, but not on BT

imjolly — Wed, 21 Sep 2022 11:25:01 GMT

@dan0049

have you checked your neighbours to see if next door have actually had FTTP installed using openreach? is your current openreach connection enter house underground or via pole.

It is not unusual for circulars from openreach to say FTTP available as they cover an area but may not apply to you. you also may find when apply to ISP who say available when comes to order and instal may suddenly be not available

Re: FTTP Available on Openreach Checker, but not on BT

dan0049 — Wed, 21 Sep 2022 12:53:06 GMT

@imjolly

Hi,

The pole is right outside my house and I can see the FTTP Distribution Points on each pole on the street.

From what I can see, there is only one house connected currently - but that at least gives confirmation that it should be live.

Do you know if there is anything that BT can do to "update" their systems to show FTTP as available? I have seen the term ORDI around, but not sure if that's applicable in this instance.

Thanks!

Re: FTTP Available on Openreach Checker, but not on BT

cd27idw — Wed, 21 Sep 2022 12:53:36 GMT

Hello,

Thanks for you reply. The cabling and various boxes have been physically installed to building, but as yet, we (I assume the rest of the building's residents have had the same expreience as myself) have not been able to get any acknowldegement from Openreach that they've been there. It was installed over a number of days, with up to 8 Openreach vans outside and a large number of O[enreach personnel inside. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). The boxes above each door, I understand, are Invisilight Point of entry modules (InvisiLight MDU Solution | OFS (ofsoptics.com)); all are wired in, I assume ready for installation to any appartment when the time is right. I've had no response from our building manager (which our very conscientious and hard working Residents rep assures me is normal). I can only assume that the operations people at Openreach will communicate with their sales and marketing people when they see fit.

Regards,

cd27idw

Re: FTTP Available on Openreach Checker, but not on BT

imjolly — Wed, 21 Sep 2022 13:13:52 GMT

@dan0049

the openreach system is updated on Friday so if still nothing on Saturday then try contacting FTTP Team again explaining a neighbour has FTTP and asking them to raise ORDI with openreach to get your records updated

08005874787

Re: FTTP Available on Openreach Checker, but not on BT

pippincp — Wed, 21 Sep 2022 13:42:25 GMT

This is what is returned for your postcode on BT deals page. Could be available to you soon.

Re: FTTP Available on Openreach Checker, but not on BT

cd27idw — Sun, 25 Sep 2022 12:01:08 GMT

I got my email from Openreach this morning, informing that they were about to start the process of installing Ultrafast Full Fibre Broadband. The email describes the process they'll go through up to the installation (although it's already done). The BT wholesale braodband checker now tells me that fttp is now available, and BT's website now gives me options for fibre broadband (as does Monysupermarket, and other providers)

Re: FTTP Available on Openreach Checker, but not on BT

imjolly — Sun, 25 Sep 2022 12:04:44 GMT

if now showing available then phone FTTP TEAM 08005874787 and should be able to place order

Re: FTTP Available on Openreach Checker, but not on BT

Rex_Ham — Sun, 25 Sep 2022 12:30:08 GMT

I've also had an email confirming their engineers have done the FTTP work in our street and it's available right now...but it still isn't when trying on the various ISP's websites (my details in the btwholesale still not showing it as available)!

Don't know why OR send these emails out when they haven't updated all the IPS's first, it'd prevent a lot of confusion (& frustration)

Re: FTTP Available on Openreach Checker, but not on BT

Forumcloud — Thu, 24 Nov 2022 08:17:44 GMT

Similar situation in Stamford, Lincs. CBTs have been on the poles for months and in the ducts. My house is duct-fed and there is a CBT right outside under a BT manhole - I watched it being installed. We can get FTTP up to 1gbps from either Upp or Lightspeed - both small outfits which I suspect will fold or be unable to sustain a good service long term. FTTP is not available from BT, it is shown as ‘Not Available’ on the Openreach Cabinet Checker and when I’ve spoken to BT even the most switched-on and helpful people have no idea when (or if) I will be able to get FTTP from BT at my address.

Re: FTTP Available on Openreach Checker, but not on BT

cd27idw — Thu, 24 Nov 2022 08:23:34 GMT

It's now available via BT; they're offering me 125mb at +£5 on top of my existing package as a Black Friday Deal. Don't know if I'll lose my landline (pyrrhic victory?), but it looks worth taking up, as I've also got discounted mobile with them. Just got to be home when they want to install.

Re: FTTP Available on Openreach Checker, but not on BT

Forumcloud — Thu, 22 Dec 2022 11:07:32 GMT

The £5 might be to keep your landline. You may have committed by now but I suspect that you could have the new FTTP for what you were paying before, if you were to forsake the landline. I am paying for a landline that I don't even have a phone connected to any more so as soon as I get a chance to upgrade to FTTP I will make sure that the landline is removed.

Re: FTTP Available on Openreach Checker, but not on BT

licquorice — Thu, 22 Dec 2022 11:09:53 GMT

You don't need to have FTTP to remove your landline. FTTC is available as broadband only.

Re: FTTP Available on Openreach Checker, but not on BT

cd27idw — Thu, 22 Dec 2022 11:14:26 GMT

Nah. The landline goes, get DigitalVoice instead, but +£2 for calls. I missed the Black Friday deal as I couldn't be home for the installation (working away from home). They're currently offering 50Mb for +£3.46 as an upgrade.

Re: FTTP Available on Openreach Checker, but not on BT

Forumcloud — Thu, 22 Dec 2022 11:18:02 GMT

Unclear what you're saying here.

My understanding is that if you have FTTP installed then you CAN have a 'landline' phone service with the same number but it will become a digital phone service (digital phone plugged into the Smart Hub 2). There is no Line Rental with FTTP, as far as I know.

I don't know if it is possible to have FTTP installed for broadband but also retain the copper landline for telephone use. I can't imagine that anyone would want to do that but presumably if they did then Line Rental would be payable.

I don't need and don't want a landline anyway.

Re: FTTP Available on Openreach Checker, but not on BT

Forumcloud — Thu, 22 Dec 2022 11:20:31 GMT

Probably best to wait then!