This topic

Wrong postcode

leonardodesantos — Tue, 27 Sep 2022 21:06:04 GMT

Hi,

I hope someone here can help with this issue.

A few months ago openreach installed full fibre in my street. I was waiting to order from BT but looks like openreach didn't update my address as I live in a new small building with a new postcode.

If I try to check 143 BR29EJ (old address) it says it's not available but them when I fill the form to get updates, in 10 min I receive an email from openreach saying that this address has full fiber.

My new address/postcode is 143 BR29EQ. This address shows that I have access to 80 mb. My neighbours from the right and left side on the street have access to full fibre already.

I did an image to explain the issue.

I really want to order the new speed broadband. Could you help me to contact openreach and update my address to it.

Thanks

Leo

Re: Wrong postcode

imjolly — Tue, 27 Sep 2022 21:24:26 GMT

If the buildings with red cross are buildings of multiple occupancy (flats) then it is possible that they have not been cabled for full fibre by openreach

Try entering your new address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Wrong postcode

leonardodesantos — Tue, 27 Sep 2022 21:34:59 GMT

Re: Wrong postcode

imjolly — Tue, 27 Sep 2022 21:47:59 GMT

Dslchecker shows FTTC is available but FTTP is not so you should be able to place order for FTTC and then upgrade to FTTP when it becomes available

Re: Wrong postcode

leonardodesantos — Tue, 27 Sep 2022 21:51:18 GMT

The guy from openreach said BT will be able to pull the cable from the cabinet to the premises.

Is it right? Because there is full fiber in the cabinet in front. Of the building.

Re: Wrong postcode

pippincp — Tue, 27 Sep 2022 22:47:55 GMT

BT don't pull any cables, Openreach do. So much for what the Openreach guy told you.