https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254090#M340716 <P>Have you replied to <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/17">@DavidM</a> with your details? If so you may be in a queue as they're very busy.</P> Thu, 29 Sep 2022 07:40:49 GMT Anonymous 2022-09-29T07:40:49Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2253966#M340706 <P>Has anyone had a problem like I have at the moment?</P><P>My phone line and broadband stopped working on 20th September. I contacted BT who said they would turn on the mini hub until they fixed it.</P><P>My wife works from home and is struggling with the mini hub which keeps dropping out. I contacted BT who said they could send me a new minihub but they would have to turn my existing one off before sending the new one which we obviously need to use until the new one comes.</P><P>They’ve said there’s a problem in the area and engineers are working on it.&nbsp;At first they said it would be fixed by 23rd.</P><P>I contacted them on the 24th and asked if they could actually send an engineer to my address but they said they couldn’t while Openreach were working on it.</P><P>It’s now 28th and it’s still not working!!!</P> Wed, 28 Sep 2022 06:01:26 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2253966#M340706 silverbantam 2022-09-28T06:01:26Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2253992#M340710 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/131584">@silverbantam</a>&nbsp;and thanks for posting.</P> <P>Sorry you've been without service for so long. Hopefully this will be sorted by the end of today but just in case there are any problems I've dropped you a private message so you can get in touch if you need to.</P> <P>Cheers</P> <P>David</P> Wed, 28 Sep 2022 10:40:00 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2253992#M340710 DavidM 2022-09-28T10:40:00Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254089#M340715 <P>It’s nine days now.</P> Thu, 29 Sep 2022 07:22:15 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254089#M340715 silverbantam 2022-09-29T07:22:15Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254090#M340716 <P>Have you replied to <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/17">@DavidM</a> with your details? If so you may be in a queue as they're very busy.</P> Thu, 29 Sep 2022 07:40:49 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254090#M340716 Anonymous 2022-09-29T07:40:49Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254123#M340717 <P>An engineer has just been out and it’s all working now.</P> Thu, 29 Sep 2022 12:22:21 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254123#M340717 silverbantam 2022-09-29T12:22:21Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254124#M340718 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/131584">@silverbantam</a>,</P> <P>Thank you for posting back to update the thread.</P> <P>Thanks,</P> <P>Paddy</P> Thu, 29 Sep 2022 12:59:54 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254124#M340718 PaddyB 2022-09-29T12:59:54Z https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254320#M340760 <P>Problem in the street box. Someone had unplugged our phone line and plugged it into another socket!!!! Why does it take them a week to check that?</P> Fri, 30 Sep 2022 15:46:08 GMT https://community.bt.com/t5/BT-Fibre-broadband/No-Phone-Line-or-Broadband-for-7-days/m-p/2254320#M340760 silverbantam 2022-09-30T15:46:08Z