https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254352#M340766 <P>Hi, I recently had full fibre installed on 16 Sept.&nbsp; I am concerned about the fibre cable slung between the telephone pole at the rear of my property over to the house wall.&nbsp; There is a lot of slack in the cable and it has been blown about today in the gales and I am concerned that it will be damaged.&nbsp; There have been similar connections over the last week to properties in the vicinity and the cable is more taut. Who do I contact for advice as to whether the cable needs to be tightened?&nbsp; thanks</P> Fri, 30 Sep 2022 20:08:37 GMT Summerfest 2022-09-30T20:08:37Z https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254352#M340766 <P>Hi, I recently had full fibre installed on 16 Sept.&nbsp; I am concerned about the fibre cable slung between the telephone pole at the rear of my property over to the house wall.&nbsp; There is a lot of slack in the cable and it has been blown about today in the gales and I am concerned that it will be damaged.&nbsp; There have been similar connections over the last week to properties in the vicinity and the cable is more taut. Who do I contact for advice as to whether the cable needs to be tightened?&nbsp; thanks</P> Fri, 30 Sep 2022 20:08:37 GMT https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254352#M340766 Summerfest 2022-09-30T20:08:37Z https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254356#M340769 <P>Openreach are responsible for the installation of the cable but unless you think it is dangerous it is unlikely openreach will do anything until there is damage to the cable.&nbsp; You would then report the lack of internet to your ISP who would get openreach out to fix the cable</P> Fri, 30 Sep 2022 20:26:24 GMT https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254356#M340769 imjolly 2022-09-30T20:26:24Z https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254391#M340780 Thank you for taking the time to reply to my question. I thought it would be the case that BT Openreach would not react to the problem. As a matter of interest the BT Openreach who installed the Full Fibre said that his mobile number was on their last email and to contact him if there was any issues. I have contacted him both on Whatsapp and Messages but without success. Sat, 01 Oct 2022 07:35:36 GMT https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254391#M340780 Summerfest 2022-10-01T07:35:36Z https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254393#M340781 <P>it is no longer BT openreach it is just openreach.&nbsp; &nbsp;you just need to watch and if it ever gets dangerous then contact BT your ISP</P> Sat, 01 Oct 2022 07:47:14 GMT https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254393#M340781 imjolly 2022-10-01T07:47:14Z https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254548#M340796 <P>Perhaps contact Openreach directly using this page - <A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach" target="_blank">https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach</A></P><P>&nbsp;</P><P>Looks like you have to sadly talk to their "digital Assistant" EiVA.</P> Sun, 02 Oct 2022 19:34:22 GMT https://community.bt.com/t5/BT-Fibre-broadband/Problem-with-fibre-cable-connecting-telephone-pole-and-rear-of/m-p/2254548#M340796 Starman 2022-10-02T19:34:22Z