This topic

Help needed with ORID

bertikus_maximus — Tue, 04 Oct 2022 09:19:25 GMT

Hello!

Hoping somebody can help me. I am trying to move my broadband from BT to another provider but apparently there is issues with the ORID not showing my address as having a working phone line. I have tried phoning but last time, I got transferred to Technical who then denied knowing anything about what I was talking about 😫

Anybody have any ideas about how I get the ORID updated?!

Re: Help needed with ORID

licquorice — Tue, 04 Oct 2022 09:26:58 GMT

Probably because it is ORDI (Openreach data integrity) not ORID.

Re: Help needed with ORID

bertikus_maximus — Tue, 04 Oct 2022 09:31:55 GMT

Okay but how do I go about getting this updated? Even describing the issue (my address isn't showing an active line despite the fact I've had BT broadband for the last 2 years) didn't get me anywhere.

Re: Help needed with ORID

imjolly — Tue, 04 Oct 2022 09:39:08 GMT

Is your address correct on royal mail database?

is your address the same on your BT account as royal mail?

Re: Help needed with ORID

bertikus_maximus — Tue, 04 Oct 2022 09:47:18 GMT

Yes to both questions. My address isn't a new build. The line was installed in 2016 and I've changed providers before without this issue...☹️

Re: Help needed with ORID

imjolly — Tue, 04 Oct 2022 09:52:34 GMT

I have asked mods to see if they can help you they will post here

Re: Help needed with ORID

NeilO — Tue, 04 Oct 2022 10:14:08 GMT

Hi @bertikus_maximus welcome to the community and thanks for posting. If you've moved providers before there shouldn't be an ORDI issue with your address, is your phone service provided by digital voice on a full fibre line?

Thanks

Neil

Re: Help needed with ORDI

bertikus_maximus — Tue, 04 Oct 2022 10:17:16 GMT

Hello @NeilO!

My broadband service is FTTC with digital voice (I think this was changed recently though as I seem to recall getting a letter from BT about it....).

Re: Help needed with ORDI

NeilO — Tue, 04 Oct 2022 10:32:44 GMT

Hi @bertikus_maximus thanks for clarifying, if your new provider is looking for an active PSTN landline service to take over it won't show because the telephone number is now virtual and provided over your broadband.

I've come across this scenario before when the new provider says they can find an active service at the address.

Thanks

Neil

Re: Help needed with ORDI

bertikus_maximus — Tue, 04 Oct 2022 10:34:18 GMT

Ah ha! @NeilO @ That could make sense! Do you have any suggestions of how I convince the new provider (Plusnet btw 😅) that I do have an active line?

Re: Help needed with ORDI

NeilO — Tue, 04 Oct 2022 10:57:57 GMT

@bertikus_maximus tell them you have a SoGEA line, they should have processes in place to find it.

Thanks

Neil

Re: Help needed with ORDI

bertikus_maximus — Tue, 04 Oct 2022 10:59:01 GMT

Great! I'll give that a try. Thanks @NeilO for your help. Hopefully this will sort it....🙏