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Full Fibre with Halo 3

NikNurse66 — Thu, 06 Oct 2022 11:56:49 GMT

I have had the Full Fibre 900 with Halo 3 product since April 2022 but have struggled to get the speeds I have been quoted. The hub is currently in my dining room and I'm getting speeds of 500mbps (which is still lower than the 700mbps I have been 'guaranteed') but in my lounge which is 20 steps away with one dividing wall it drops to 50mbps. I live in a very small bungalow and so have been very frustrated that this is an issue. I have been visited today by an engineer who also struggled to understand why the dropout was so significant. To cut a long story short he advised me to get a ?disc to improve the Wifi signal but on looking I can see there are 2 different discs; black and white one. To answer my question could anyone please advise on which one to get and anything else I need to resolve my issue.

Many thanks

Re: Full Fibre with Halo 3

Les-Gibson — Thu, 06 Oct 2022 21:24:18 GMT

It's a matter of choice.

The black discs work only with the SH2 hub and there is an extra monthly cost (Complete Wi-Fi).

The white discs work with any router and are a one-off purchase from many high street stores (WholeHome Wi-Fi)

Re: Full Fibre with Halo 3

Checked2013 — Thu, 06 Oct 2022 22:05:41 GMT

@NikNurse66 The guaranteed speed does not apply to wifi.

You won't get full 900mb on WiFi unless you upgrade your router to at least WiFi 6 and your devices use WiFi 6 also. Though as you've got only a bungalow it shouldn't be too difficult to run some ethernet cable, which you can also connect to WiFi access points for better coverage.