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Moving House and Fibre Service question

torigrace — Mon, 10 Oct 2022 12:08:37 GMT

Hi there,

I'm moving house where I get very minimal fibre speeds to a place where there is a much faster BT fibre service available.

If I was a new client, I checked my new address the fastest I can get is the Full Fibre 900

BUT when I go through the Moving Process on the website and put in the same address of where I'm moving to... the fastest service they give me is only Full Fibre 100 Halo 3+ with 150mbps

Why am I getting drastically 2 different speed services? Is there a way I can get the Full Fibre 900? Is there specifically something I should be asking from BT?

Thank you in advance for the help!

Re: Moving House and Fibre Service question

gg30340 — Mon, 10 Oct 2022 14:22:11 GMT

Call the FTTP Team on 0800 587 4787 and they should be able to answer your question and advise how to proceed.

Re: Moving House and Fibre Service question

Starman — Mon, 10 Oct 2022 14:22:36 GMT

I'd suggest calling the FTTP team 0800 5874 787 and see if they can assist it might be due to current contractual obligations that the options online are limited.