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New BT Router

mark74 — Thu, 13 Oct 2022 16:44:11 GMT

Hi enginner has been out today and set up or checked new fibre 100 connection i cannot connect to any wifi device?

Can you help?

Mark

Re: New BT Router

Starman — Thu, 13 Oct 2022 17:00:11 GMT

Has the new Hub replaced a previous one or another 3rd party router? if so you'll need to connect to it on each device using the details on the back of the new SmartHub router.

Helpful guide for basic method to connect on various device types e.g. Windows Andorid tablets etc can be found here - https://www.bt.com/help/broadband/getting-set-up/how-to-set-up/connect-devices

Re: New BT Router

gg30340 — Thu, 13 Oct 2022 17:22:51 GMT

Can you connect to wired devices?

Re: New BT Router

mark74 — Thu, 13 Oct 2022 17:32:28 GMT

hi thank you i found out why, bt had put 2 different plastic cards or whatever they are called in the back of the router one was not the correct details from another hub? i have now tried the card underneath and they are the correct details!!!

Re: New BT Router

mark74 — Thu, 13 Oct 2022 17:33:07 GMT

Hi thank you fro the reply i have found the answer!!!