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Outage Question

PH71 — Fri, 14 Oct 2022 12:57:47 GMT

Hello,

Im trying to find out some historical information on a broadband outage that impacted London in May 2022 - specifically I am trying to find out the duration of the outage. Could someone help please?

Re: Outage Question

Keith_Beddoe — Fri, 14 Oct 2022 13:30:01 GMT

@PH71

Assuming you are a BT Retail Broadband customer, you may be able to find the information by looking at your fault history, if that is possible.

If the outage was caused by a fault on the Openreach network, then they may be able to help.

Re: Outage Question

DavidM — Sat, 15 Oct 2022 08:03:46 GMT

Hi @PH71 and welcome to our community.

Did you register a fault or contact us during the outage? If so then there would be a record of that contact/fault on your account.

Cheers

David