This topic

Can I get FFTP or Not?

PortuGeezer — Mon, 24 Oct 2022 15:40:34 GMT

So BT's own website shows that my apartment can get FFTP speeds after typing Postcode & selecting my address, and other providers have offered me these speeds too. However, trying to process the order with BT, it says that's not available to me when I reach Checkout.
Chatting to support online they tell me it's not available to me. So what's going on?

Re: Can I get FFTP or Not?

licquorice — Mon, 24 Oct 2022 15:43:15 GMT

What does the checker show https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Can I get FFTP or Not?

PortuGeezer — Mon, 24 Oct 2022 15:48:21 GMT

"There is no data available for this number"

Re: Can I get FFTP or Not?

gg30340 — Mon, 24 Oct 2022 15:50:21 GMT

Use your address if the number option is not working.

Re: Can I get FFTP or Not?

PortuGeezer — Mon, 24 Oct 2022 15:55:34 GMT

It says it's available for my address, however, it says it's a "Single Dwelling Unit Residential OH Feed with no anticipated issues" - only my place is an apartment block of 4 apartments.

Re: Can I get FFTP or Not?

PortuGeezer — Mon, 24 Oct 2022 16:00:56 GMT

Re: Can I get FFTP or Not?

gg30340 — Mon, 24 Oct 2022 16:01:44 GMT

Try calling the BT fibre team 0800 587 4787 to see if they can explain and help with ordering it.

Re: Can I get FFTP or Not?

PortuGeezer — Mon, 24 Oct 2022 16:07:45 GMT

I'll give that a go tomorrow, thank you

Re: Can I get FFTP or Not?

DavidM — Wed, 26 Oct 2022 07:33:12 GMT

Hi @PortuGeezer and welcome back.

It's been a long time but great to see you again. I'd be interested to know how this is going. Did the FTTP team help with this?

Cheers

David

Re: Can I get FFTP or Not?

PortuGeezer — Wed, 26 Oct 2022 08:27:15 GMT

Well, yes & no.

I was contacted by the BT Twitter team who started digging around for me...

At some point when the apartment was built 12 years ago, 2 different addresses were made for our apartments. One address is not quite correct (the one I'm on), and the correct one is where the FFTP is available.

So I have been advised by the Twitter Team to create a new account with my correct address and order the Full Fibre Broadband, then when it comes closer to being finalised, BT will sort out my original account.

We will see where this rabbit hole takes us. To be continued...

Re: Can I get FFTP or Not?

DavidM — Wed, 26 Oct 2022 09:59:15 GMT

Thanks for the update @PortuGeezer .

Hopefully the Twitter guys will get this sorted for you but we're here if you need help.

Cheers

David