This topic

Broadband keeps dropping

Chrisdab — Mon, 24 Oct 2022 18:33:42 GMT

We are having full fibre fitted on 8/11 but are having constant dropouts of BB signal with the current equipment, bt refuse to look into this unless we cancel the upgrade, any information would be great, thanks Chris

Re: Broadband keeps dropping

imjolly — Mon, 24 Oct 2022 20:18:48 GMT

Does the hub light change colour? To what?

Have you checked your phone line for dial tone? If there is a dial tone then dial 17070 option 2 should be silent and best with corded phone does not work with digital voice

Re: Broadband keeps dropping

Hugh-Jampton — Mon, 24 Oct 2022 21:32:18 GMT

I would say that's breach of contract..!

Regardless of the situation, you're paying for a service that's not working correctly, if it is as you say it is.

Re: Broadband keeps dropping

Chrisdab — Mon, 24 Oct 2022 22:19:27 GMT

Thanks for your reply, bt finally agreed to do a check and have come back saying there is a fault and are sending an engineer tomorrow, not really sure why they were so awkward about it, thanks Chris

Re: Broadband keeps dropping

Chrisdab — Mon, 24 Oct 2022 22:22:24 GMT

Thanks for your reply, bt have agreed to send an engineer tomorrow, tried to reply earlier but, yep, you guessed it, BB dropped out, thanks Chris

Re: Broadband keeps dropping

DavidM — Wed, 26 Oct 2022 07:25:51 GMT

Hi @Chrisdab and thanks for posting.

Sorry you're having problems with your connection. Is this a wireless or wired issue? Did the engineer get this sorted for you?

Cheers

David

Re: Broadband keeps dropping

Chrisdab — Wed, 26 Oct 2022 09:35:24 GMT

Hello, thanks for your reply, engineer came yesterday but only to the box in the street, didn't fix the issue, home visit tomorrow so we will wait and see, issue affects both wired and wireless, thanks Chris

Re: Broadband keeps dropping

DavidM — Wed, 26 Oct 2022 09:57:40 GMT

Thanks for the update @Chrisdab .

Cheers

David