This topic

Swindon - Homeleaze Broadband not available for 2 days

Nnema — Fri, 21 Oct 2022 10:20:38 GMT

BT Broadband is out for service for last 2 days in Swindon Homeleaze housing estate. Customers are following up with BT and everytime they give us some random time when the issue will be fixed. No transparency on what is actually going on, very poor customer management or engagement.

This morning we got message from BT which said service issue is fix, which is not. So it is guaranteed there is some bot in place who timely send some random messages to customer so that get some false hope. Is the what BT customers are expecting after paying for costly broadband?

There is no official communication sent to us(BT broadband customer) regarding national strike from openreach, is BT wanted to let their customer guessing after watching news through their mobile data?

We are working from home and it is causing huge inconvenience and cost us money as well. Regarding compensation we have been told it is just £8.40 be given. People have paid £50 to top up their mobile data plan and BT is compensating their customer with £8.40 that too after careful consideration.

Cant wait to get my plan term finish to move out of BT. Another down entry to go to trustpilot.

Re: Swindon - Homeleaze Broadband not available for 2 days

Nnema — Fri, 21 Oct 2022 10:24:20 GMT

Just now received message from apparent bot from BT, which is saying
"Hi, BT here.

We have detected a problem affecting broadband service in your area.

Our network suppliers are working to restore service and we estimate the service will be restored by 15:16, 21/10.

You can track progress via the My BT App or search BT Service Status on your mobile browser.

Thank you for your patience whilst the problem is resolved"

Re: Swindon - Homeleaze Broadband not available for 2 days

Tylerking1996 — Fri, 21 Oct 2022 15:58:22 GMT

Same here in badbury park, there is no broadband, no one to talk to, no explanation and un-reliable ETCs. I pay £60 a month for internet alone and I can’t even get a explanation, just a Bot giving multiple ETCs a day

Re: Swindon - Homeleaze Broadband not available for 2 days

licquorice — Fri, 21 Oct 2022 16:17:17 GMT

Why do people expect business level service for domestic broadband prices.

Re: Swindon - Homeleaze Broadband not available for 2 days

Asharma — Sat, 22 Oct 2022 03:52:14 GMT

This has been almost 4 days now without internet and to top that up absolutely no credible comms either.

Those BOT led comms are of no use. BOT in fact has sent a message informing that service is now running advising to reboot router to refresh network when in reality service was still broken 😡 .

NOT ACCEPTABLE BT.

Re: Swindon - Homeleaze Broadband not available for 2 days

Nnema — Sat, 22 Oct 2022 07:22:27 GMT

Received another BOT message few mins back saying service resolved which is obviously not
Businesses have luxury to spend lavishly with different tax schemes and getting government support at the time of crisis.
Funny to see someone trying to troll this thread talking about service given to business BT broadband prices over domestic BT broadband prices. 🤣

Re: Swindon - Homeleaze Broadband not available for 2 days

Devon_Dave — Sat, 22 Oct 2022 08:04:08 GMT

If the fault with your broadband is in the DSLAM your service is fed from moving to a full fibre service is the only solution as other broadband suppliers still use that DSLAM.

Re: Swindon - Homeleaze Broadband not available for 2 days

Tylerking1996 — Sat, 22 Oct 2022 08:10:44 GMT

I’m on full fibre, yeah also had messages saying the fault is fixed when it isn’t, tried resetting multiple times again and now been told 4 hours. I don’t hold any hope in this as I have been given so many estimated times of completion that I have lost count. Poor poor service, it also says I can track progress on the service checker but it requires a landline number which I don’t have. Useless.

Re: Swindon - Homeleaze Broadband not available for 2 days

garybs29 — Sat, 22 Oct 2022 12:15:36 GMT

BT can only pass on the info they get from openreach, as bad service as it is it's not totally BT's fault

Re: Swindon - Homeleaze Broadband not available for 2 days

Tylerking1996 — Sat, 22 Oct 2022 12:27:44 GMT

Has anyone been re-connected yet? I finally managed to get a call from bt after they said everything is fixed, and he said the major service outage is repaired and all working in Swindon however I still can’t connect to the internet, they’re sending a technician out Tuesday. Just wondering if anyone else’s has started working?

Re: Swindon - Homeleaze Broadband not available for 2 days

Devon_Dave — Sat, 22 Oct 2022 21:42:10 GMT

@Tylerking1996 have you tried a reboot of your router? You may need to aquire a new public IP address.

Re: Swindon - Homeleaze Broadband not available for 2 days

Tylerking1996 — Sun, 23 Oct 2022 19:24:35 GMT

Yeah tried multiple re-boots, no luck was prepared to wait until Tuesday for technician but BT just messaged few hours ago saying there is a MSO I’m my area then an hour later that it had all been repaired but it still doesn’t work

Re: Swindon - Homeleaze Broadband not available for 2 days

Nnema — Tue, 25 Oct 2022 16:43:14 GMT

I gave up... Day 7 with no internet...

BT's joker bot system sending random messages... Hear lot of BT and OpenReach of horrors, finally experienced it too.

Booked an BF engineer who was suppose to come today, however it was cancelled by BT as they think line is restored hence not needed. Again booked for tomorrow, testing how lucky I will be.

😏