This topic

broadband

SESST — Sat, 29 Oct 2022 12:57:26 GMT

Hi everyone needs your advice I have been calling the BT 0800800150/151 but no answer at all. my broadband is off and on very slowly, two engineers came but they will report that my hub needs to change they asked to call bt, but no answer. anybody the same problem and can advice me please.

Re: broadband

Keith_Beddoe — Sat, 29 Oct 2022 13:07:50 GMT

@SESST

Do you have dial tone on your phone plugged into your phone socket?

Re: broadband

SESST — Sat, 29 Oct 2022 13:19:19 GMT

my phone I find only my broadband connection is off and on

Re: broadband

Keith_Beddoe — Sat, 29 Oct 2022 13:25:41 GMT

Does your phone plug into a phone socket on the wall, or does it plug into a phone socket on the back of the BT Smart Hub 2?

Are the lights changing colour on the BT Home Hub, when you lose your broadband?

Re: broadband

SESST — Sat, 29 Oct 2022 13:33:30 GMT

my phone line is fine, my hub is not connected to the new ethernet disc not connecting. the engineer told me that he will report changing the hub and I will call the bt. but bt no answer since last yesterday

Re: broadband

Keith_Beddoe — Sat, 29 Oct 2022 13:39:02 GMT

Do you have a full fibre connection with an Openreach modem on the wall, or does your BT Home Hub plug into your phone socket on the wall?

What lights are showing on the home hub?