This topic

Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 16:31:00 GMT

Just upgraded from Full Fibre 500 to Full Fibre 900. After 2 days speed is averaging 500. Does it take a while to come up to the guarranteed speed? Around 700 I think.

Re: Full Fibre 500 to Full Fibre 900

mikemod — Thu, 29 Sep 2022 19:09:39 GMT

Have you tried power cycling the ONT, it worked for me when I went from 500 to 900 but it may have just been a coincidence.

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 19:14:46 GMT

How would I do that? What is ONT?

Re: Full Fibre 500 to Full Fibre 900

Checked2013 — Thu, 29 Sep 2022 19:23:38 GMT

@tmarsh12345 are you using a wired connection for these speedtests or are you using WiFi?

Note: You won't get full 900mb speeds using WiFi on the smarthub 2.

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 19:27:46 GMT

Wired.

Re: Full Fibre 500 to Full Fibre 900

imjolly — Thu, 29 Sep 2022 19:34:19 GMT

The ONT is the fibre modem which you have connected to the hub probably with the red ended ethernet cable. Small white box with probably 3 green !ights

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 19:36:27 GMT

Thanks. So do I press a button?

Re: Full Fibre 500 to Full Fibre 900

imjolly — Thu, 29 Sep 2022 20:25:34 GMT

Just switch it off wait and then switch back on

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 21:23:17 GMT

Did that but still just over 500. Upload is averaging 115 which is about right I think.

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 21:28:02 GMT

I have always used Thinkbroadband for speed testing and just tried a different site, getting just under 700, 670 - 690 so perhaps nothing wrong?

Re: Full Fibre 500 to Full Fibre 900

imjolly — Thu, 29 Sep 2022 21:31:34 GMT

Try fast.com

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Thu, 29 Sep 2022 23:08:28 GMT

Showing just over 600 so I suppose my speed is more or less OK. My package ios 900 with guarantee of 700, what is the normal or average speed I should be getting?

Re: Full Fibre 500 to Full Fibre 900

Checked2013 — Fri, 30 Sep 2022 07:21:55 GMT

@tmarsh12345 Your speed is below what you should be getting, have you made sure you are using CAT 6 cables?

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Fri, 30 Sep 2022 07:49:50 GMT

Yes, all cat 6.

Re: Full Fibre 500 to Full Fibre 900

mikemod — Fri, 30 Sep 2022 07:54:25 GMT

What does this speed test say

BTW Performance Tester (btwholesale.com)

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Fri, 30 Sep 2022 11:26:59 GMT

616/134

637/132

645/134

630/132

Re: Full Fibre 500 to Full Fibre 900

mikemod — Fri, 30 Sep 2022 12:52:58 GMT

Download seems low, mine never falls below 900, but then your upload looks high as mine is always about 115

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Fri, 30 Sep 2022 14:14:49 GMT

Logged a call with BT, they reckon it's because I have some wifi connections. So I have to run the test without any devices connected.

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Sun, 02 Oct 2022 14:40:13 GMT

Tests done and nothing wrong inside, speed still around 600 so they are sending an engineer. Tried various speed testers today and all report 900+. Should I cancel the engineer visit?

Re: Full Fibre 500 to Full Fibre 900

tmarsh12345 — Mon, 17 Oct 2022 20:00:51 GMT

BT engineer called today, factory reset the router, said it was a rouiter software update corruption but speeds still sub 700.