Fibre connection dropping out

jem16 — Sun, 30 Oct 2022 14:44:33 GMT

After years of flawless BB connection, I have been experiencing drop outs recently ( 4 or 5 within the last 4 days) with the HH6 showing an orange light. Only way to restore my connection is to reboot the router.

The router is connected to the master socket which is a filtered socket separating BB and phone line. Phone line itself is working and, although a little static, seems quiet enough.

Would this be a router issue as it's now quite old or a line issue? I can't get far enough back in the Event Log to check what it says.

Here's the Router Stats.

Firmware version:

SG4B1000E079

Firmware updated:

19-May-2022

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

0 Days, 11 Hours 50 Minutes 40 Seconds

Data rate:

20.00 Mbps / 80.00 Mbps

Maximum data rate:

28886 / 89094

Noise margin:

15.5 dB / 4.6 dB

Line attenuation:

23.8 dB

Signal attenuation:

17.2 dB / 23.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

766 MB Uploaded / 4 GB Downloaded

Re: Fibre connection dropping out

imjolly — Sun, 30 Oct 2022 14:46:55 GMT

can you check your phone line - dial 17070 option 2 should be silent and any noise is a problem and could be cause of unstable connection so would need reported as phone fault to 151 best done with corded phone

Re: Fibre connection dropping out

jem16 — Mon, 31 Oct 2022 11:29:08 GMT

I've tried the quiet line test and no noise.

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Fibre connection dropping out

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