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Broadband drops when using phone.

The-Vagabond — Mon, 31 Oct 2022 12:03:12 GMT

We have Fibre 1 Complete with WiFi and the Smart Hub 2 with a very annoying problem. Every time the phone is used incoming/outgoing the BB goes off. On most occasions, the Smart Hub will reboot itself but on some, this has to be done manually. Are there any suggestions or solutions I could try to resolve this?

Re: Broadband drops when using phone.

imjolly — Mon, 31 Oct 2022 12:06:38 GMT

if you are using a filter in socket then try replacing it.. if you have a filtered master socket then try connecting to test socket with a filter and see if incoming calls still cause broadband to drop

Re: Broadband drops when using phone.

The-Vagabond — Thu, 03 Nov 2022 14:07:16 GMT

Thanks for the info. I used the online fault service which found a fault with our BB. An engineer is coming tomorrow afternoon.

Re: Broadband drops when using phone.

The-Vagabond — Thu, 10 Nov 2022 20:33:27 GMT

Engineer called on 04/11/2022 and checked the socket and line. No faults were detected. This was followed by his checking the connection in the junction box. No faults were detected there. We have not had any problems since his visit.