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Zoom not working on BT WiFi (internet works with no issues)

tearsofthesun — Mon, 31 Oct 2022 15:13:02 GMT

I have the fiber 300 at home and have had zero issues for 3 years. This morning I cannot connect to zoom on any of my devices that are connected to the internet (iphone / ipad / laptop / PC / wife's laptop). I have updated all devices to latest version of their softwares and have deleted and installed the zoom app numerous times. I have also tried resetting the device but nothing helps. I have restarted router 5 times and ran network diagnostics but did not help.

Internet (WiFi) is working fine otherwise. Also, I can connect to zoom via 4G from my iphone / ipad but not when I am connected to the WiFi at home - I do not think this is a zoom issue. This is highly disruptive and I need to figure out a way to fix it asap.

Thank you!!

Re: Zoom not working on BT WiFi (internet works with no issues)

licquorice — Mon, 31 Oct 2022 15:19:00 GMT

https://community.bt.com/t5/BT-Fibre-broadband/Backbone-Routing-Issue/m-p/2259788#M341623

Re: Zoom not working on BT WiFi (internet works with no issues)

jitendermavi — Mon, 31 Oct 2022 15:19:23 GMT

Same issue here today. Zoom + Alexa devices + few others not working rest all working fine. Any help from BY here