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Orange solid light bt smart hub 2

lydiapowell97 — Thu, 03 Nov 2022 13:46:39 GMT

Hi,

been connected fine to the internet, just came home yesterday to a flashing purple light, decided to forget it as it was late, this morning it’s now a solid orange.

connected to main router in my house - LOS- red light

power- green

PON - no light

LAN - green

can anyone help, tried resetting etc.

Re: Orange solid light bt smart hub 2

licquorice — Thu, 03 Nov 2022 13:56:18 GMT

Red LOS light means you have lost the optical signal. You need to report the fault 0800 587 4787

Re: Orange solid light bt smart hub 2

Anonymous — Thu, 03 Nov 2022 14:26:35 GMT

Might be worth checking that the optical cable hasn't become dislodged from the ONT.