Fibre 1 Speed

adp2012 — Thu, 03 Nov 2022 16:44:29 GMT

I'm on a Fibre 1 package (not full fibre) that I signed up to in 2019 because of the speeds it offered, in the region of 35-50mb. it's mostly been ok, had a few engineer visits to fix things outside the home but mstly stable. Recently we noticed a lot of dropouts and poor connectivity with speeds down to 8 or 9mb. Following the in app instructions I tested the line and eventually spoke to a customer service agent. They told me there was an issue inside the home and an engineer would need to visit, so this was booked but not for almost 3 weeks. A day later, I decided to upgrade to full fibre and placed an order. It will be fitted on a date less than a week after the engineer is due, so I cancelled that visit thinking it wasn't really worth it as the new package came with new engineer fitted kit.

I then browsed the app and looked at what package I was already on and what I was supposed to be getting and found that the estimated speeds listed had changed. Whereas it previously gave estimated speeds of 35-50mb (or thereabouts), they are now listed as 10-11mb.

I have spoken to 3 BT agents today, the first passed me to the second, they passed me to the third, and I am now waiting on a call from a manager.

All they will say is that there is a fault causing the drop, and that it is illegal for them to reduce speeds, as I may have suggested I feel they have done, to force people into upgrading to full fibre. Obviously they want to completely eliminate the copper wire network, I've been told this a number of times by Open Reach engineers. The Fibre 1 package I am on is no longer offered to new customers, having been replaced by Full Fibre 1 which offers very similar, if more stable, speeds at a similar cost.

What they can't, or won't tell me is why there has been a near 80% reduction in speed, not just physically to the home, but also as stated on the package details. The 8mb speed I am currently getting is still below the new guaranteed speed of 9mb and so they say I need an engineer, but agree it is pointless sending one out to fix a problem, only to have his work ripped out a few days later when the Full Fibre kit is installed.

I entered a contract with BT because of the speed offered, I agreed to pay a certain amount of money for a certain amount of time and expected BT, in return, to provide a certain service over the full course of that time. However they seem to have broken contract. I'm sure it's to force me to upgrade.

Can anyone explain this to me?

Re: Fibre 1 Speed

-Richie- — Thu, 03 Nov 2022 16:49:03 GMT

@adp2012wrote:
I then browsed the app and looked at what package I was already on and what I was supposed to be getting and found that the estimated speeds listed had changed. Whereas it previously gave estimated speeds of 35-50mb (or thereabouts), they are now listed as 10-11mb.

Were you logged in to your BT account when looking at the speed estimates ? previously BT gave estimates based on what you should get and using other data, now the estimates will used observed speeds over a 3 month (I think) period, which is why you're seeing slower estimates than expected.

Re: Fibre 1 Speed

licquorice — Thu, 03 Nov 2022 16:58:08 GMT

Any reduction in speed you have experienced will be due to one of two factors. Either a fault or increased crosstalk from other users. It will not be a deliberate reduction under any circumstances.

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Fibre 1 Speed

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