This topic

Full Fibre 500 Router

dbr — Thu, 03 Nov 2022 15:41:06 GMT

Hi,

I'm due to have Full Fibre 500 installed in a few weeks and I was wondering whether anyone could confirm which router they will provide?

I have heard it is a Smart Hub 2. If so, it seems a strange thing to send me one as I am already on GFast and already have one of these routers!!

Could be an upgraded revision I suppose...

Re: Full Fibre 500 Router

Les-Gibson — Thu, 03 Nov 2022 15:58:52 GMT

They may not send you one at all if you already have the SH2, check your order summary

Re: Full Fibre 500 Router

dbr — Thu, 03 Nov 2022 16:18:32 GMT

Order summary says Equipment Waiting to dispatch so looks like they're sending something.

Seems a little strange though.

Re: Full Fibre 500 Router

yorkspark — Thu, 03 Nov 2022 16:24:53 GMT

@dbrwrote:
Order summary says Equipment Waiting to dispatch so looks like they're sending something.
Seems a little strange though
Does your existing SH2 have the green phone port on the back, as will be needed for digital voice to work?

Re: Full Fibre 500 Router

Les-Gibson — Thu, 03 Nov 2022 16:41:16 GMT

Your order summary should tell you what equipment they are sending

Re: Full Fibre 500 Router

imjolly — Thu, 03 Nov 2022 17:15:11 GMT

If it was like mine as I already had a SH2 the 'equipment 'that I received was a red ethernet cable to connect hub to ONT

Re: Full Fibre 500 Router

JonMace — Thu, 03 Nov 2022 17:49:20 GMT

All I got was a red sticker and a paper clip LOL

Re: Full Fibre 500 Router

dbr — Fri, 04 Nov 2022 15:34:20 GMT

@Les-Gibson All the order says with regard to the equipment is "C to P Welcome Package" and "Alexa Advanced Home Phone".

@yorkspark I do have a port on the rear of the phone but there is a sticker over it so I cannot see what colour it is. It is labelled for phone use though.

Re: Full Fibre 500 Router

licquorice — Fri, 04 Nov 2022 16:16:32 GMT

All SH2s have a green phone port, covered by sticker until required. The "Alexa Advanced Home Phone" is for Digital Voice, the SH2 is a DECT base station, the green socket is just if you wish to use an old analogue phone.

Re: Full Fibre 500 Router

dbr — Fri, 04 Nov 2022 16:40:14 GMT

Interesting... I was told the old phones would not work so they gave me an option of sending one advanced phone or two less advanced phones.

They were 'free' and I don't use the phones a great deal so wasn't too worried.

I was told that I'd have to send the old router back but that was why I got thinking about why on earth send me another of the same router!!

I've also tried to find out about the "C to P Welcome Package" but without any luck...

Re: Full Fibre 500 Router

licquorice — Fri, 04 Nov 2022 16:51:07 GMT

The green socket is effectively the same as your current copper master socket. DV phones just connect to the hub via DECT, the hub is a DECT base station.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Re: Full Fibre 500 Router

Les-Gibson — Fri, 04 Nov 2022 17:53:51 GMT

C to P? that's a new one on me, I'd be very interested in finding out what it means if anyone knows

Re: Full Fibre 500 Router

GarethPrice — Fri, 04 Nov 2022 18:23:22 GMT

FTTC to FTTP presumably?

Re: Full Fibre 500 Router

dbr — Fri, 04 Nov 2022 22:05:35 GMT

This seems like the most logical explanation yet...

Whether this is the case or not, it would be useful for BT to actually say what they mean as it helps everyone. There are far more knowledgeable people than me on this forum and the search has drawn very little.

Re: Full Fibre 500 Router

FTTPlease — Sun, 06 Nov 2022 00:40:00 GMT

If *All the order says with regard to the equipment is "C to P Welcome Package" and "Alexa Advanced Home Phone"* that means you aren't getting a new SH2.

The C to P welcome Package (presumably C means Cabinet as in FTTC and P means Property as in FTTP) is an ethernet cable that will allow you to connect the WAN port on your SH2 with your ONT.

Re: Full Fibre 500 Router

FTTPlease — Sun, 06 Nov 2022 00:40:38 GMT

I believe some early SH2s do not have the green phone socket

Re: Full Fibre 500 Router

GothicGeisha — Wed, 26 Apr 2023 12:37:51 GMT

So my C to P welcome package turned up today & consisted just of a RED ethernet cable for the red WAN port on the back of my newer Hub2. And a little piece of paper & a paperclipped WAN sticker explaining this is all I need to give to my engineer to fit full fibre during the appointment.