This topic https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261081#M341873 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>So the telegraph pole has been down for 9 days now, I got through to BT once, they keep sending messages that it will be fixed, but miss the day every time. Now I have messages to say that it is fixed... but the telegraph pole lays untouched on the floor...&nbsp;</P> Mon, 07 Nov 2022 12:42:52 GMT tman 2022-11-07T12:42:52Z How to get a fault fixed? I can't get through to anybody, every time. https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261081#M341873 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>So the telegraph pole has been down for 9 days now, I got through to BT once, they keep sending messages that it will be fixed, but miss the day every time. Now I have messages to say that it is fixed... but the telegraph pole lays untouched on the floor...&nbsp;</P> Mon, 07 Nov 2022 12:42:52 GMT https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261081#M341873 tman 2022-11-07T12:42:52Z Re: How to get a fault fixed? I can't get through to anybody, every time. https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261092#M341875 <P>you can try contacting openreach and report the pole down</P> <P><A href="https://www.openreach.co.uk/orpg/home/submitFeedbackLoggedInUser.do" target="_blank">https://www.openreach.co.uk/orpg/home/submitFeedbackLoggedInUser.do</A></P> Mon, 07 Nov 2022 13:03:50 GMT https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261092#M341875 imjolly 2022-11-07T13:03:50Z Re: How to get a fault fixed? I can't get through to anybody, every time. https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261093#M341876 <P>If BT are your Broadband provider, you are correct to report any faults to them however it is Openreach who are responsible for the poles.</P> <P>You can report the damage to Openreach directly.</P> <P><A href="https://www.openreach.com/help-and-support/damage-health-and-safety" target="_blank">Report damage, vandalism or a health &amp; safety issue | Openreach</A></P> Mon, 07 Nov 2022 13:06:38 GMT https://community.bt.com/t5/BT-Fibre-broadband/How-to-get-a-fault-fixed-I-can-t-get-through-to-anybody-every/m-p/2261093#M341876 gg30340 2022-11-07T13:06:38Z