This topic

Having BT installed at my home.

Paul88 — Wed, 16 Nov 2022 23:37:17 GMT

Hi everyone this is a long shot and i don't know what else to do....ive ordered BT internet 3 times and on each occasion the engineer has came out and left without installing my internet..the reason is i did not want the BT smart Hub2 in my kitchen for obvious reasons i wanted it in my dining room and all 3 engineers have declined to install it there because of some excuses.

The wiring comes in the back of my house ( weird i know ) and i don't want my hub in my kitchen etc etc....i am desperate to leave virgin media even to the point i have to pay £280 early cancellation fee which i was happy to pay to join BT. I need someone..ANYONE to come to my home and please help me join BT...i am desperate to join BT and they are making it SO hard for me i dont understand! i need an engineer or manager whoever to come to my home and come up with a solution to resolve this. Please someone email me back or DM me or whatever i am willing to join BT now i just need some help...thanks.

Re: Having BT installed at my home.

countrypaul — Thu, 17 Nov 2022 08:45:56 GMT

What sort of BT Internet have you ordered ADSL/VDSL or Fibre?

What have you got against putting the SH2 in your kitchen - it may be obvious to you but not to everyone?

What is the rough layout of your house and is the dining room (or wherever you want the SH2) beside the kitchen?

Where is the current BT master socket (assume you have a BT landline) are there any extension sockets elsewhere in the house?

What were the excuses used by the engineers? This may give a better insight into why they were unwilling to install where you wanted.

Re: Having BT installed at my home.

DavidM — Thu, 17 Nov 2022 16:53:23 GMT

Hi @Paul88 and welcome.

What type of master socket do you have? Is it BT branded? Can you give the answers to @countrypaul post and we'll do our best to help.

Cheers

David

Re: Having BT installed at my home.

Paul88 — Thu, 17 Nov 2022 17:01:07 GMT

I ordered FTTP 900mb fibre and was told it was only acceptable to install in my kitchen. The reason I didn’t want it in my kitchen was electricals and moisture in the kitchen does not go well together so hence why I wanted the SH2 installed in my dining room. We couldn’t come to an agreement on 3 separate occasions which I find remarkable.

I’d like someone to maybe come out to inspect my home and come up with a solution to have BT FTTP at my property. The master socket is in my dining room but that doesn’t need to be used for FTTP which is the only thing I am ordering off BT.

Engineers just kept saying they can’t drill through more than 2 walls etc etc and can’t drill through plastic…I told them I’d do the drilling myself as I’m the home owner and still they all refused because of health and safety which I find unreal.

Re: Having BT installed at my home.

imjolly — Thu, 17 Nov 2022 17:35:11 GMT

If you have had 3 separate openreach fitters on separate occasions refusing to install in your diningroom then there Is obviously a problem with the position you would prefer and can't see how another fitter will be any different. Maybe you have to select a different position if you want FTTP as outcome will be the same whichever ISP you select that use openreach

Re: Having BT installed at my home.

Paul88 — Thu, 17 Nov 2022 17:47:11 GMT

It’s not that hard…I want the SH2 by a double socket which was recommended to me on a little table :/..the message I get from these sub contractors is they can’t be bothered because they have to drill a few extra holes. It’s probably the easiest job ever…bring the wiring into the back of the house along a leantoo which is all enclosed and then into my dining room close to the double socket…but like I said it feels they don’t wanna do it.

Re: Having BT installed at my home.

imjolly — Thu, 17 Nov 2022 17:53:54 GMT

@Paul88 wrote:

It’s not that hard…I want the SH2 by a double socket which was recommended to me on a little table :/..the message I get from these sub contractors is they can’t be bothered because they have to drill a few extra holes. It’s probably the easiest job ever…bring the wiring into the back of the house along a leantoo which is all enclosed and then into my dining room close to the double socket…but like I said it feels they don’t wanna do it.

That is certainly not 'the easiest job ever'

Re: Having BT installed at my home.

countrypaul — Thu, 17 Nov 2022 17:54:14 GMT

When you have FTTP there are two units to fit, and ONT and the SH2 which are linked with an ethernet cable . Could you accept the ONT being in the kitchen (BT/Openreach responsible for I believe) and put the SH2 in the dining room? I suspect you would have to put the Ethernet cable (CAT6) in place from kitchen to dining room, but it could easily be setup initially in the kitchen and the SH2 moved as soon as you have the Ethernet cable in place. If putting the Ethernet cable in place requires drilling etc. then better to have a working system before you start the decoration disturbing.

Re: Having BT installed at my home.

VikingSteve — Thu, 17 Nov 2022 19:38:04 GMT

Why is it weird that the cabling is at the back of the house?

Re: Having BT installed at my home.

pippincp — Thu, 17 Nov 2022 19:52:18 GMT

@VikingSteve It isn't. There are many properties with a pole at the rear.

Re: Having BT installed at my home.

Paul88 — Thu, 17 Nov 2022 20:14:35 GMT

Nobody has there hub in the kitchen..it’s 2022 everyone has it in their living room where they live…I don’t live in my kitchen I want the hub in my living room ideally but can’t. Stop with the stupid answers or questions please..you’re annoying and just trying to act smart on a BT forum.

Re: Having BT installed at my home.

DavidM — Thu, 17 Nov 2022 20:25:10 GMT

Lets keep things friendly guys.

@Paul88 I think as a last resort @countrypaul advice would work. You could in theory run an ethernet cable whatever route suits you best leaving the ONT where the engineer installs it.

Cheers

David

Re: Having BT installed at my home.

Starman — Sun, 20 Nov 2022 10:53:39 GMT

Could the OP not request an extended appointment perhaps to allow more time I believe ISPReview had an article stating this was a paid for option.

Personally, my install was similar in that they wanted to install the ONT into my kitchen which faces the front of the house nearest to the pole and shortest cable run. It was a contractor install as they obvious want the easiest/quickest install given no doubt there 4 or 5 appointments a day given they are typically paid on job complete basis not necessarily quality beyond bare minimum I do understand.

I had to drill 3 holes (external wall, inner door frame and into cupboard where switch is), and the mounting point for the ONT to gain the install I wanted while the Morrisons Telecom guy was stringing the line from the pole. This is paractually following the original copper route although my copper route is behind the skirting for the majority of its run.

Re: Having BT installed at my home.

Paul88 — Sun, 20 Nov 2022 14:56:17 GMT

That’s exactly what it was..a contractor install and I had the feeling he couldn’t be bothered..all 3 times I’ve had contractors instead of an actual BT open reach engineer. Thanks for that comment because that’s exactly what I’m going through right now…looks like I’m stuck with virgin media for now.