This topic

Unbreakable full fibre?

annegray01 — Sat, 19 Nov 2022 13:45:39 GMT

Well not in my house. Had no broadband all day, so no phones or tv

wonderful invention

Re: Unbreakable full fibre?

imjolly — Sat, 19 Nov 2022 14:01:40 GMT

did your hybrid connect box not connect to 4g when hub lost connection

Re: Unbreakable full fibre?

annegray01 — Sat, 19 Nov 2022 15:30:44 GMT

No it didn’t. Been 7 hours now

Re: Unbreakable full fibre?

imjolly — Sat, 19 Nov 2022 15:36:16 GMT

if you have add on Halo 3+ then assuming you have a good EE signal then hybrid connect should have provided internet when hub lost connection. If not then you need to contact CS 150 or 0800800150 from mobile

Re: Unbreakable full fibre?

RobbieMac — Sat, 19 Nov 2022 16:09:26 GMT

Hi @annegray01

Thanks for your post and welcome back!

I am sorry for the connection problems you've had today. Let me know how you get on speaking with my colleagues in the helpdesk. If you still need help, we can pick up from here and find out what's causing the hold up with the repair.

Thanks,

Robbie