This topic

Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 11:19:41 GMT

I have an on going problem.. I don't know if other people have this problem with BT.. I paid for 300mb download speeds.. I was only getting 70-100mb.. so I upgraded to 900mb speeds now i'm only getting 300-500mb... been on the phone to them multiple times explained when it rains the internet is even worse.. had engineers out to visit.. still they tell me there isn't a problem with my line... and there is nothing they can do because from their end to my hub I'm apparently getting 915mb download and 115mb upload..

That said even the engineers that come out plug their equipment in and get 300-500mb.. and can't improve or increase the speeds go away and say there is no problem..

I'm just going around in circles.. I have another engineer coming tomorrow.. who will no doubt say the same thing.

Re: Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 11:21:22 GMT

Re: Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 11:22:26 GMT

BT's speed report.

Re: Half the speeds I'm paying for

imjolly — Thu, 24 Nov 2022 11:32:25 GMT

what speed do you get using fast.com?

Re: Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 11:46:26 GMT

Re: Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 11:49:25 GMT

So i'm getting 500mb hardwired into the router.. and 240mb on wifi -

Re: Half the speeds I'm paying for

imjolly — Thu, 24 Nov 2022 11:52:44 GMT

speed tests need to be by ethernet as wifi is to variable and there should be nothing else connected using the internet

Re: Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 11:56:18 GMT

yep the first picture i linked is directly linked via ethernet cable from the router to my computer, the 2nd picture is via wifi.. which is rubbish

Re: Half the speeds I'm paying for

garybs29 — Thu, 24 Nov 2022 18:29:07 GMT

If it's via cable have you checked if the device in question is capable of the faster speeds? I note from another post you think BT are scamming you but they promised you a speed to the hub & if you're getting that you're not being scammed

Re: Half the speeds I'm paying for

AngryCupra90 — Thu, 24 Nov 2022 18:43:34 GMT

Yep checked everything on my end, motherboard is cable of 1.78gbps all the cables are cat 8 overkill if you ask me.. The reason I think it's a scam is my 2 neighbors with BT also are getting half of the speeds they are paying for but they don't game or download anything so they aren't bothered..

After consistantly being told that i'm getting the speeds i'm paying for then having engineers come out with their own equipment and not get anywhere near the speeds i'm paying for.. then being told I should downgrade my package to the 300mb deal by the BT complaints team.. I'm confused and yeah I think i'm being scammed paying for 900 and getting 300-500(the only people that say im getting 900+ are the people selling it every speed test I run or engineers run say otherwise.) .. the only offfer I've had from BT to actually resolve my complaint that has been open or 3 months is to change the deal i'm on for free to 300mb.. which is the package I upgraded from because I was getting less than 100mb speeds and my connection kept dropping... the problem is.. if I do go back to 300mb.. what's to say im not going to be back at square one with less than 100mb..

I mean, 300-500mb isn't slow the major issue I have is the connection constantly lagging, for example I go onto a works teamcall and I'm constantly breaking up, stuttering lagging.. and it's frustrating knowing i'm paying over £50 for broadband and it's slow/unstable and practically not fit for purpose, one minute I can be getting 500mb, the next minute im getting 1mb 2 mintues later I'm at 300mb... there is something wrong with my connection.. wether that be at the greenbox or at my house.. BT won't admit theres a fault anywhere at all..

Re: Half the speeds I'm paying for

ctrlz — Thu, 24 Nov 2022 19:20:47 GMT

There’s probably no fault or issue with the service, but there’s many people who’ve found much better wireless performance by purchasing their own router. Might be worth looking into that option.

Re: Half the speeds I'm paying for

AngryCupra90 — Tue, 29 Nov 2022 20:39:29 GMT

Just an update, had an engineer out.. he got 300 kbps download speed.. and was stumped, but apparently i'm still getting 920mb from BT to the hub so nothing has been done or is going to get done.

The complaints team seem to think someone near me has a large military grade satalite on their house messing with our wifi...

no money off, no aplogises, absolutely nothing from BT.

They may aswell of told me there's a UFO flying around my neighborhood stealing everyones wifi...