This topic

900 speed

tmarsh12345 — Wed, 23 Nov 2022 18:46:50 GMT

I posted a while back about slow speeds after upgrading from Fibre 500 to 900. I was averaging 650, minimum guarranteed is 700. BT monitored for a few days and said they were reporting 900. I dual-boot Windows and Linux and Linux consistently reports around 900. We never determined what the problem is so I have been monitoring speed for a few days now and it appears to be getting slower. Any ideas if this is just a windows thing? Seems a bit odd that any speed test I use (I've used Fast, Ookla etc.) can't get near the proper speed.

Re: 900 speed

AngryCupra90 — Thu, 24 Nov 2022 16:28:12 GMT

It looks like you have the exact same issue I'm having, full price for half the speeds.. but BT is adamant that my hub is getting above the guarenteed speeds so they don't have to refund me any costs... looks more and more like a scam it's like a business selling you a car that has 200 horse power according to the dealer, taking it to a different garage and then being told it's only 150 horse power.. it just shouldn't be the case. The problem BT has is people like you and me actually check our speeds because we want what we are paying for I'm paying nearly £55 a month for a package I can get for £30 a month with their compettitor. I'm fed up of complaining and being told "everything looks ok on our end" I have an engineer visit tomorrow and if they don't fix it I'll be cancelling and going with a more honest provider.

Re: 900 speed

tmarsh12345 — Thu, 24 Nov 2022 17:57:59 GMT

Yes, roughly what I'm paying. I had an engineer visit and he said it might have been a corrupted router upgrade (I got the impression he didn't really think so) and he basically just hard reset the router so I'd be interested to hear what your engineer says.

Re: 900 speed

mikemod — Thu, 24 Nov 2022 19:32:36 GMT

I find the ThinkBroadband speedtest not very consistent but if I use https://proof.ovh.net/ I get max speed every time.

Downloading from the EA game servers I get 900Mbps+ but Steam usually maxes out about 700Mbps

I find a lot of sites seem to throttle your speed or can't supply 900Mbps+, not BTs fault

Re: 900 speed

VikingSteve — Thu, 24 Nov 2022 20:09:19 GMT

Or like buying a tin of sky blue paint from a shop but then your neighbour whose a Painter and Decorator saying it’s actually maya blue.

Re: 900 speed

tmarsh12345 — Thu, 24 Nov 2022 20:51:13 GMT

I've used Ookla, BTwholesale, Fast and all show consistently low.

Re: 900 speed

mikemod — Thu, 24 Nov 2022 21:17:45 GMT

Yea that does seem slow, mine always comes out arount 900

Re: 900 speed

JonMace — Fri, 25 Nov 2022 07:59:29 GMT

Silly question are you on wired or wireless connection?

Re: 900 speed

Checked2013 — Fri, 25 Nov 2022 10:42:09 GMT

By the looks of this post, they can get full speed on Linux, it's just Windows they are having issues with, possible network driver issue? https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-500-to-Full-Fibre-900/m-p/2258536#M341446

Re: 900 speed

iniltous — Fri, 25 Nov 2022 13:22:19 GMT

TBH , the car analogy could be presented differently, it’s like complaining that although the car you were sold is supposedly capable of 0-60 in under 5 seconds and 200MPH , you cannot get near those performance figures because of the other traffic on the road ( ignoring the legal issues with those speeds ) , and additionally, your BHP analogy, if the company you employed to confirm the engine horsepower, didn’t use the appropriate ‘kit’ to confirm the manufacturer claims , and all they did was take the car for a spin around the block , and base their opinion on that journey , the manufacturer would ( quite rightly) say that ‘test’ was of no value .
In the OP case , they confirm they get the speed they pay for on some equipment/setup and not on another , that pretty much indicates where the issue is.

In your case , provided the profile allocated to you is correct , and the only profile that gets the 100Mb upload is the 900Mb , so that suggests yours is correct, try at a likely quiet time and if the speed is better , perhaps it’s congestion on your PON ( you share 2.4Gb download with others , perhaps they are hammering their connections at the same time you are running speed your tests ) , if there is no difference between quiet times and busy times ( generally taken to be 6-9pm ) then it’s not likely to be congestion.

Fttp doesn’t have any rate adaption, you sync at the speed rate you pay for ( with the proviso that that has been correctly set by the administrator) throughput is not under your provider control, and WiFi isn’t suitable for any measure of speed , also some people will ‘tests’ although using a wired connection, but using kit that is not Gb capable or incorrectly set up.
If the router ( SH2 ) is suspect, connect a suitable PC directly to the ONT , set up a PPPoE session with a suitable wired device and run the speed test from there.

Re: 900 speed

Checked2013 — Fri, 25 Nov 2022 14:28:07 GMT

@iniltous That's a great long reply, but does not relate to this thread nor does it relate to their post over hear: https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-500-to-Full-Fibre-900/m-p/2258536#M341446

Re: 900 speed

tmarsh12345 — Fri, 25 Nov 2022 16:08:26 GMT

I've re-set the network card and tried various "googled optimum settings" but still getting low results. I'm not using the mobo card, bought a Realtek 2.5 GBe card.

Re: 900 speed

Mapantz — Sat, 26 Nov 2022 13:21:23 GMT

@mikemod

That doesn't work for me, says it couldn't establish a connection.

Never had that issue with a speed test website before.

https://ws-ipv4.nperf.com/tifaV1/hello

Re: 900 speed

mikemod — Sat, 26 Nov 2022 15:59:08 GMT

That link in your post doesn't work for me, don't know what that is.

This is the link I gave

https://proof.ovh.net/

Re: 900 speed

Mapantz — Sat, 26 Nov 2022 16:22:01 GMT

I know that's the link, but I'm saying it gives me "Connection to server could not be established"

The error is related to: https://ws-ipv4.nperf.com/tifaV1/hello

That's what I can see by using the browser debug console (F12)

It's probably down to BT not providing an IPv6 DNS server.

Edit: Nope, not that, as I manually added one.

The only other thing, is that it need specific ports to be open. Which is rather odd, as I don't have any issues with any other speed test sites.