This topic

Slow Fibre 1 Issue

p2018b — Mon, 21 Nov 2022 18:46:52 GMT

I'm trying to sort out my elderly mother-in-law's internet connection.

She's on a Fibre 1 account but regularly gets only 17 Mbps download on wi-fi and, when plugged in directly to the router only gets around 7 Mbps.

This seems exceptionally slow for a Fibre 1 account.

Any suggestions?

Re: Slow Fibre 1 Issue

licquorice — Mon, 21 Nov 2022 18:55:32 GMT

The speed of a broadband connection is determined by distance from the green cabinet.

Can you post the results from the checker to see what speeds are expected and the stats from the hub.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Slow Fibre 1 Issue

p2018b — Mon, 21 Nov 2022 19:02:43 GMT

Not sure how I can do that - I tried a screenshot but the file us too bit to insert.

Are there some numbers in particular that are relevant?

Re: Slow Fibre 1 Issue

licquorice — Mon, 21 Nov 2022 19:19:03 GMT

If you copy and paste the screenshot in Paint and save it as a jpeg it should be small enough to post.

The important information are the VDSL figures at the top of the screen.

Re: Slow Fibre 1 Issue

p2018b — Mon, 21 Nov 2022 22:13:05 GMT

Thanks again.

Hopefully, this will work (I'm on a Mac, so don't appear to have Paint).

Re: Slow Fibre 1 Issue

licquorice — Mon, 21 Nov 2022 22:25:19 GMT

Your mil is probably getting as fast as the line will support, the maximum is only predicted at 25M. She is currently getting about 18M as can be seen from the screenshot.

Not wishing to be rude, but that speed is more than ample for the usage I suspect she puts it to.

If you can post a screenshot of her hub stats we can see if there is any scope for improvement.

Is the line noisy if you try the quiet line test 17070 option2?

Re: Slow Fibre 1 Issue

p2018b — Tue, 22 Nov 2022 11:30:38 GMT

Thanks for the reply - I’ll have a look at the line in a couple of days to check for noise.

Its not so much but the family and grandkids who seem to have issues with the speed 😊

There other issue, I guess, is that Fibre 1 is meant to provide a 50-60 Mbps connection. I know there are no guarantees and a number of issues that impact on actual speed, but it seems that she is paying for a service that, at best, will be able to reach only 60% ish of its potential (unless I’ve misread/misunderstood something along the way - it wouldn’t be the first time).

Re: Slow Fibre 1 Issue

p2018b — Tue, 22 Nov 2022 11:31:34 GMT

Ooops - meant to say 40% or there snouts.

Re: Slow Fibre 1 Issue

p2018b — Tue, 22 Nov 2022 11:32:23 GMT

...there abouts- autocorrect strikes again.

Re: Slow Fibre 1 Issue

imjolly — Tue, 22 Nov 2022 12:01:06 GMT

your connection speed depends on how near you are to your street cabinet closer the faster you will get no different to previous adsl only it was nearness to exchange that counted. there is nothing you can to to get 50mb as your line can't handle that

Re: Slow Fibre 1 Issue

licquorice — Tue, 22 Nov 2022 13:25:04 GMT

You can't defy the laws of physics. Fibre1 can only deliver what it can. It can even be as low as 1Mbps if a long way from the cabinet. VDSL speed drops off very sharply with distance.

Re: Slow Fibre 1 Issue

Anonymous — Tue, 22 Nov 2022 14:08:34 GMT

Fibre 1 is capped at 55Mb & as already said, only achievable close to the cabinet. If the property is too far away to achieve this then maybe look at downgrading to Fibre Essential, which is capped at 36Mb. But she still won't get 36Mb, that's just the maximum.

When you're there next also try connecting the router directly to the test socket.

As for only getting 7Mb on ethernet, something's not right there.

Re: Slow Fibre 1 Issue

p2018b — Thu, 24 Nov 2022 12:46:19 GMT

Thanks for the various replies.

I haven't been able to find the cabinet, so can't say how far away the house is from it. I can confirm that the run from the pole on the road to the pole beside the house, where the drop is, is approximately 350 ft, and that this house appears to be the only connection on that run.

Is there a way to locate the cabinet other than walking around looking for it?

I will advise my m-i-l re downgrading her account if there is no chance of achieving anything like the potential speed she has been paying for.

Separately, I need to look at why, when connected by ethernet to the router, I'm only getting 7 Mbps - also have not yet connected the router directly to the test socket rather than the master socket faceplate.

I'll report back once I know more.

Re: Slow Fibre 1 Issue

Anonymous — Thu, 24 Nov 2022 13:14:29 GMT

The DSL Checker that you posted results from earlier will give the cabinet number alongside the telephone number.

You may then be able to get an idea of location from the Magenta web site. See guide here.

Re: Slow Fibre 1 Issue

imjolly — Thu, 24 Nov 2022 13:15:26 GMT

which exchange and cab are you on? it would have been shown on the dslchecker results but unfortunately you have deleted that in your post

Re: Slow Fibre 1 Issue

p2018b — Thu, 24 Nov 2022 13:22:38 GMT

It's Cab 11 on the West Malling exchange.

Re: Slow Fibre 1 Issue

p2018b — Thu, 24 Nov 2022 13:24:37 GMT

Thanks for that - it's an interesting site. 🙂

This is what I get for the cab and the postcode.

2,845m

ADSL

ADSL2+

FTTC Available from 1st December 2011

100% area NGA, 18% area up to 1GB

P11 100% area

Re: Slow Fibre 1 Issue

imjolly — Thu, 24 Nov 2022 13:33:19 GMT

looks like 2845m from cab

that shows drop off in speed over distance

Re: Slow Fibre 1 Issue

p2018b — Thu, 24 Nov 2022 13:43:19 GMT

Re: Slow Fibre 1 Issue

Anonymous — Thu, 24 Nov 2022 13:51:51 GMT

The cab looks to be around the golf club, or at least that's the centre of the postcode.

@imjolly

I believe that's distance is to the exchange not the cab.