https://community.bt.com/t5/BT-Fibre-broadband/Urgent-delivery-failed/m-p/2264855#M342434 <P>Hello. Last week my Internet broke down. I spoke to someone on Thursday and they arranged for a mini hub to be delivered to me whilst I wait for an engineer this coming Wednesday. This was due to be delivered to me by DPD on Friday. They failed to do so after waiting in all day.&nbsp; Yesterday they eventually sent me a time slot of 4-5 pm.&nbsp; This came and went.&nbsp; Again I missed a concert last night as I was expecting this delivery.&nbsp; Then the DPD app updates saying it was delivered and received by "delivered" I have not received this parcel.&nbsp; I have contacted them this morning and they said the parcel is in their Cardiff depot but nothing they can do and to contact sender to rearrange.&nbsp; This is extremely urgent as I need the mini hub as I work from home.&nbsp; Quite distressing&nbsp; ! Are you able to help please ?</P> Sun, 27 Nov 2022 09:58:20 GMT Wphes 2022-11-27T09:58:20Z https://community.bt.com/t5/BT-Fibre-broadband/Urgent-delivery-failed/m-p/2264855#M342434 <P>Hello. Last week my Internet broke down. I spoke to someone on Thursday and they arranged for a mini hub to be delivered to me whilst I wait for an engineer this coming Wednesday. This was due to be delivered to me by DPD on Friday. They failed to do so after waiting in all day.&nbsp; Yesterday they eventually sent me a time slot of 4-5 pm.&nbsp; This came and went.&nbsp; Again I missed a concert last night as I was expecting this delivery.&nbsp; Then the DPD app updates saying it was delivered and received by "delivered" I have not received this parcel.&nbsp; I have contacted them this morning and they said the parcel is in their Cardiff depot but nothing they can do and to contact sender to rearrange.&nbsp; This is extremely urgent as I need the mini hub as I work from home.&nbsp; Quite distressing&nbsp; ! Are you able to help please ?</P> Sun, 27 Nov 2022 09:58:20 GMT https://community.bt.com/t5/BT-Fibre-broadband/Urgent-delivery-failed/m-p/2264855#M342434 Wphes 2022-11-27T09:58:20Z https://community.bt.com/t5/BT-Fibre-broadband/Urgent-delivery-failed/m-p/2264856#M342435 <P>Call BT, this is mainly a customer to customer help forum so calling is the quickest way to resolve</P> Sun, 27 Nov 2022 09:59:33 GMT https://community.bt.com/t5/BT-Fibre-broadband/Urgent-delivery-failed/m-p/2264856#M342435 garybs29 2022-11-27T09:59:33Z