This topic

Unable to get FTTP

StuartSimpson13 — Mon, 28 Nov 2022 00:36:23 GMT

Hello there, I recently moved into a house that was owned by an elderly lady who never used internet. I recently got internet installed (copper FTTC) as a BT customer and I've spoken to my neighbors who are on FTTP (1000mbps down vs my 20mbps). When I check my address on wholesale checker FTTP is unavailable however the neighbor literally next door / 10 meters away, currently has got FTTP.

When the BT open reach engineer attended my copper installation he said that there was capacity on the FTTP node and I should be able to get it. He advised me that due to the previous owner not having internet that the system may not be up to date. Is there a way of having the system updated so I can upgrade to FTTP? As I'd love to upgrade asap as I need the bandwidth for gaming / streaming.

Thank you very much in advance 🙂

Re: Unable to get FTTP

imjolly — Mon, 28 Nov 2022 07:56:56 GMT

if you recently moved but now have FTTC connected try using your phone number here and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Unable to get FTTP

StuartSimpson13 — Mon, 28 Nov 2022 20:45:48 GMT

So this is what comes up when I search my phone number / address into the checker. But below that image I've put my neighbors one who is literally less than 10 meters away.

Neighbors one:

Re: Unable to get FTTP

imjolly — Mon, 28 Nov 2022 18:42:04 GMT

Try phoning the FTTP TEAM 08005874787 and see if they can help you

Re: Unable to get FTTP

iniltous — Mon, 28 Nov 2022 19:31:30 GMT

Its usually some sort of address error when very near neighbours have different options as far as ordering service , however there is an address , that seems very similar to your address , Station Cottage, Pitcaple Inverurie , but the postcode is AB51 5HJ, this is different to the postcode quoted for both yourself and a neighbour that can order FTTP , AB51 5DQ,
Was/ is your property known by another name ?, are you sure your postcode is correct ?
If your existing overhead feed is effectively from the same pole as Rowan Cottage, and you can see a FTTP CBT ( fibre DP ) on the pole , your address hasn’t been assigned to that CBT , and that’s an addressing issue.

Re: Unable to get FTTP

StuartSimpson13 — Mon, 28 Nov 2022 21:12:55 GMT

I will give them a call when I get a chance 🙂 Thanks

Re: Unable to get FTTP

Zr12708 — Thu, 01 Dec 2022 13:04:49 GMT

Hey I just wanted to ask if you were able to find out about this? I’m having the exact same problem as you. My whole street have full fibre but I don’t which is crazy!