This topic

Wrong account details

Nichax — Wed, 30 Nov 2022 14:29:54 GMT

Hi there,

I can’t upgrade my broadband as my postcode is failing. When I’ve logged in to my account I see I have two accounts both at my old address but my broadband is definitely live at my new address. Which team do I contact to resolve that?
thank you

Re: Wrong account details

JohnC2 — Wed, 30 Nov 2022 15:24:46 GMT

Hi @Nichax, welcome to the forum and thanks for posting.

Is your current broadband a Full Fibre connection or a Fibre To The Cabinet connection?

Cheers

John

Re: Wrong account details

Nichax — Wed, 30 Nov 2022 16:01:06 GMT

Thank you JohnC2

its Fibre to cabinet.

Re: Wrong account details

RobbieMac — Wed, 30 Nov 2022 16:39:09 GMT

Hi @Nichax

Thanks for confirming.

Sorry for the problems you've had upgrading. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie