This topic

SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 18:41:54 GMT

Does anyone know how close to activation date is the SmartHub received? My delivery date (today) has now passed. Royal Mail tracking says ‘Sender despatching item’ since Monday. Service activation is Friday and it’s a 48 hour delivery service. Getting a bit twitchy now with Sky ending Friday and BT starting Friday that I won’t have a hub in time for work from home all day Friday. Anyone care to reassure me it’s going to be okay?

Re: SmartHub despatch time

imjolly — Wed, 30 Nov 2022 18:53:22 GMT

From other posts it often arrives the day before activation

Re: SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 18:58:04 GMT

Thanks for taking the time reply. Hopefully Royal Mail will receive it from BT and deliver tomorrow, or at the very latest Friday. I probably should have searched other posts first but it was sent in haste as my wife is freaking out about not being able to work from home.

Re: SmartHub despatch time

VeteranISPUser — Wed, 30 Nov 2022 18:58:54 GMT

Hi @stitch666 Royal Mail strike days?

Re: SmartHub despatch time

Anonymous — Wed, 30 Nov 2022 19:08:20 GMT

RM are on strike today & tomorrow so you won't receive it before Friday at the earliest. That's assuming it's actually been sent. Might be an idea to see if you can pick a used one up locally as insurance.

What service have you signed up to & is Digital Voice involved?

Edit: I suppose depending where it is in the system there's a slim chance it could be delivered by a non-striking postie.

Re: SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 19:11:06 GMT

Oh yes. Although interestingly the post man did come today and delivered to us. According to my tracking it’s not even been picked up yet though. Think you’re right I’m not going to get it by Friday so going to have to find an alternative work wise. We live in a mobile black spot so no chance of a hot spot. It’s broadband only no voice.

Re: SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 19:17:30 GMT

Does anyone know if I push back my activation date , does that also prevent Sky from switching off my current service?

Re: SmartHub despatch time

Anonymous — Wed, 30 Nov 2022 19:21:07 GMT

If not Full Fibre then either an original Smart Hub or SH2 would do the job. Even a Home Hub 5 would get you going, as would any other non-ISP specific router with a VDSL modem built in. Sadly ISP provided routers like your Sky one can rarely be used on other networks.

I'd be surprised if you can reschedule this late in the day & the risks of Sky being cut off anyway are too great in my opinion.

Re: SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 19:31:53 GMT

Thanks for the reply. It’s fibre 500. I have had a look on FB market place, gum tree and eBay and no one is selling a SH2. I might see what other VDSL modems are available as don’t need full speeds, just enough to video conference.

Re: SmartHub despatch time

Anonymous — Wed, 30 Nov 2022 19:35:48 GMT

For Full Fibre you need a "cable" router with a WAN port, not VDSL.

Re: SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 19:47:44 GMT

Ah thanks for letting me know. It looks like someone might have a plusnet hub 2.0 fairly local (20 miles), at a cost of £40. But I might be better off doing that than losing work over the weekend. By the look of it it’s just a reskinned SH2 unless I’m mistaken.

Re: SmartHub despatch time

Anonymous — Wed, 30 Nov 2022 20:04:23 GMT

It is basically the same router but I've no idea if there's anything stopping it being used on BT. Plusnet & BT routers have always been interchangeable but I's suggest you need to eb sure before buying, especially as that's a bit pricey IMO.

Might be worth a trawl of the Plusnet forums for an answer & posting the question there if you can't find one.

Re: SmartHub despatch time

pippincp — Wed, 30 Nov 2022 20:57:59 GMT

One of these will do you for less than £30. TP-Link ARCHER A5 AC1200

Re: SmartHub despatch time

stitch666 — Wed, 30 Nov 2022 21:02:07 GMT

Thanks I will try and find one in Argos or Currys or try and find an online seller which can do next day delivery without using Royal Mail.

Re: SmartHub despatch time

Safsnowball — Thu, 01 Dec 2022 10:33:59 GMT

I’m in a similar position to yourself, my order for Fibre 500 was place on 3 November with an installation date of 7 Dec. The SH2 is due to be delivered on 5Dec 🤞but why cut it so fine ? There seems to be no reason why the Hub couldn’t be sent out in plenty of time before the installation rather than risking things.

Will be interested to hear how you get on.

Re: SmartHub despatch time

stitch666 — Thu, 01 Dec 2022 10:35:41 GMT

It still says Royal Mail is waiting to receive the package from BT, it’s been like that since Monday. I’ve had to source another hub as I can’t to several days with no internet so had no option. @Safsnowball

Re: SmartHub despatch time

Safsnowball — Thu, 01 Dec 2022 10:45:35 GMT

@stitch666 Did you go with the TP link suggestion? I might have to do the same, but reading reviews about it, it seems to be limited to 100mb. I guess as a stopgap it will do, wonder if BT will reimburse you 😊

Re: SmartHub despatch time

stitch666 — Thu, 01 Dec 2022 11:05:12 GMT

I managed to find someone selling a SmartHub 2 hub about an hour away so going to pick that up this afternoon.

Re: SmartHub despatch time

pippincp — Thu, 01 Dec 2022 13:05:56 GMT

@SafsnowballReally, where did you get that info?

Product Description TP-Link Archer A5 - wireless router - 802.11a/b/g/n/ac - desktop Device

Type Wireless router - 4-port switch (integrated)

Enclosure Type Desktop

WAN Ports Qty 1 Data Link Protocol Ethernet, Fast Ethernet, IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac

Frequency Band 2.4 GHz / 5 GHz

Data Transfer Rate 1200 Mbps

You will not be reimbused by BT.

Re: SmartHub despatch time

licquorice — Thu, 01 Dec 2022 13:07:39 GMT

You missed the part where it says the Ethernet ports are fast Ethernet, hence only 100M

Wireless transfer speed is irrelevant unless you are transferring files within the wireless LAN